Customer reviews from lg.com
LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
220
4 Stars
63
3 Stars
18
2 Stars
13
1 Star
35
81%of customers recommend this product.
(
247 out of
305)
Customer Reviews for LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Posted by: Lindarmc1
from Flagler Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2013, overall fridge has been very good. There were some issues with the defrosting panel but the design was altered to fix the problem. We had issues with not shutting the freezer properly causing frost and eventually a service call to fix it. Compressor gave out this year but it is under warranty so that was repaired. Would not buy a new LG because of linear compressor. Other machines are now considered better.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jenmax11
from Cleveland, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator is 10 years old and we have had it serviced 10 times. Lost thousands of dollars in spoiled food over the years. Ice maker jams and drips water, unit freezes up, freezer door doesn’t alert you when it’s left open, food falls behind freezer door and prevents it from closing, cracked shelves and very easy to dent stainless panels. Now, it is completely broken and needs replaced. I am not spending another dollar on this unit. Buyer beware!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bharat2
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with this refrigerator for many years. Great quality, great price, reliable products, excellent support network.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excellent features , love the storage & lighting !
on May 19, 2021
Posted by: Base hit Bob
from Boca Raton ,Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the easy of access to the whole unit , fridge & freezer .Lighting is excellent & storage is great ! The outside of the unit is very contemporary . The ice maker & water dispenser is so convenient , & there is always plenty of ice !
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Guygabriel
from Boonton, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I really love the layout of this refrigerator. We were afraid that it might be too small due to the fact it was a counter-depth design, but it's large enough to hold everything, and the freezer is large enough for a good-sized turkey.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Teresa77
from Carrollton, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have loved our refrigerator for almost 8 years The compressor recently died(reason for the 4 stars), but was expertly repaired by LG.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Cb47
from Boca Raton,FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This model was a problem from the beginning. Ice Maker kept clumping ice and had to be opened to open separated. The front piece had to be replaced and ice accumulated on the bottom and then flooded my kitchen. I had to replace it before it was 5 years old.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: bn69
from Hayward
Verified Purchase:Yes
[This review was collected as part of a promotion.] great fridge lots of space but needed compressor replaced twice in a short span of 6 years
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com