Customer reviews from lg.com
LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
220
4 Stars
63
3 Stars
18
2 Stars
13
1 Star
35
81%of customers recommend this product.
(
247 out of
305)
Customer Reviews for LG - 24.5 Cu. Ft. Counter-Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
2
Problems from beginning
on September 16, 2018
Posted by: czehn
from CA
[This review was collected as part of a promotion.] I loved the look of this fridge and the features out but I would not buy it again. In fact, I probably would not buy LG again. we started having issues after a few years. Water and ice pooled in the bottom of the fridge. We had a repair person come. Seemed to improve for awhile then went back and was on and off a problem over the years. Had continual issues with the ice maker freezing up. Now, after only 6 years the fridge completely stopped working. After about 8 visits from a technician and replacing just about everything its back working but making a constant noise.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Amber, Customer Service, September 17, 2018
Hello and thank you so much for the feedback on your LFX25991ST. We appreciate you taking the time to let us know what did not work out in your experience. We have sent the feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com
Customer Rating
5
Great Ice!
on December 3, 2020
Posted by: Sugar123
from Charleston, SC
[This review was collected as part of a promotion.] I bought this for the crushed ice and have not been disappointed. I also bought it because it was counter depth.
I have enjoyed this refrigerator for 6 years and would recommend LG.
I have enjoyed this refrigerator for 6 years and would recommend LG.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
LG Refrigerator
on December 14, 2020
Posted by: Alex2020COVID YEAR
from Pleasanton, California
[This review was collected as part of a promotion.] I bought this refrigerator several years ago and it has worked well for us except for one major problem. It constantly builds up lots of ice behind the left vegetable drawer. We have had it serviced once without any success. The technician dismantled a major part of the inside of the refrigerator and stated that air must be getting into the refrigerator and that the seals might not be making proper contact. He checked them all and concluded that we must not be closing the doors completely--WE ARE. It is frustrating and I really should have it serviced again.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Solved all the problems with the 2012 model
on December 16, 2020
Posted by: Anonymous
from Los Angeles, CA
[This review was collected as part of a promotion.] We bought this refrigerator to replace a 2012 LG. We had been told not to stuff our 2012 because air needed to circulate, but we did and the compressor died. This LG has the best layouts, big produce drawers, and now the air circulation system has been relocated behind a stainless steel panel, so I don't have to think about it. This model totally got rid of the impossible-to-clean areas in the 2012 model and redesigned the confusing water dispenser that caused guests to get water all over the floor. The in-the-door ice maker no longer jams. It seems like every issue we had had was addressed. This is a beautiful refrigerator that does not get fingerprints, has great new lighting, and the fun bonus is the added billiard ball ice maker in the freezer. The dealer was really great and fast replacing a tempered glass shelf that shattered when I bumped it against the counter while I was doing an initial washing of it -- probably the change in temperature caused this. I seldom love appliances, but I really do love this French door refrigerator.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Lisa_PA
from Penn Valley, PA
Verified Purchase:Yes
I had this fridge for 7 years before it broke down beyond viable repair. Anticipated it lasting longer. Would not recommend LG for fridge freezers after what the repair man had told me.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Skidoc
from Willowbrook, IL.
Verified Purchase:Yes
Jan. 6th, 2021 will be the 5th time we're having our LG refrigerator repaired. It's been totally rebuilt yet we still have parts failing. I bought your product because Consumer Reports gave it an excellent review. They were definitely in error. We've lost hundreds of dollars in food products, steaks, chops, poultry etc. Are very unhappy.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great features but had a issue with the compressor
on January 25, 2021
Posted by: AmyC2013
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked well and it has great features but had a issue with the compressor after a little more than 7.5 years
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: NITIN 7777
from HOUSTON
Verified Purchase:Yes
[This review was collected as part of a promotion.] 5 YEARS AND GOING STRONG, NO ISSUES AND EXCELLENT SERVICE AND SUPPORT.
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com