Customer reviews from geappliances.com
GE - Cafe 5.4 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Average customer rating
4.4
(559 Reviews)
Rating breakdown 559 reviews
5 Stars
382
4 Stars
105
3 Stars
31
2 Stars
22
1 Star
19
88%of customers recommend this product.
(
478 out of
542)
Customer Reviews for GE - Cafe 5.4 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
5
Love This Range
on April 2, 2021
Posted by: 87Bill
from Surf City, NJ
Had this range for about 8 years and loved it. Never had a problem. After we moved, we really missed it. So when we needed to replace the range in our new house we bought this one again.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
I love it. Great range
on July 20, 2021
Posted by: Anonymous
from La Quinta Cal.
The oven is great and all types of bakinh go well. However, I hate that the knobs are made of plastic and get easily broken and it is impossible to find original replacements, I have only found other bad quality ones that are also smaller than the original.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this oven!!
on August 31, 2021
Posted by: JeanaW
from Ooltewah, TN
Love this oven. We have had it for 6 years and we are just now replacing the oven light bulbs, and I use at least 4 times a week!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Total Disappointment
on January 30, 2022
Posted by: Paula317
from La Grange, KY
Purchased home and had new cafe appliances in kitchen. The range has been a disappointment since day one. 1- Grates aren’t even so cookware wobbles, very annoying. 2- burners don’t heat evenly. 3- oven doesn’t heat evenly and regulating temperature is nonexistent. 4- The bottom oven won’t heat constantly tripping breaker, found reason is gfi must be installed according to code and will not work on gfi according to GE customer service rep. Haven’t been able to bake consistently never know what mood the oven is in.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
5
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 2, 2022
Hi there,
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your range, we can understand how that'd be frustrating for sure.
If you're finding that your burners aren't heating evenly, you may want to try cleaning them to see if this helps. Take a look at the following article for some cleaning tips:
Cleaning burner heads: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17278&_ga=2.262166735.297206230.1643667528-1699293927.1643667528
Cleaning grates and burner caps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275&_ga=2.262166735.297206230.1643667528-1699293927.1643667528
The spark igniter on a Gas Range or Cooktop may cause a GFCI to trip, so it is recommended that outlets be configured such that local building code does not require GFCI protection.
If you're having issues with your oven heating properly, the temperature and too high or too low than what you've set and this issue fluctuates, we'd recommend reaching out to our service team for further help. They can be contacted here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that these issues are taken care of for you soon.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. Sorry to hear about the issues that you've had here with your range, we can understand how that'd be frustrating for sure.
If you're finding that your burners aren't heating evenly, you may want to try cleaning them to see if this helps. Take a look at the following article for some cleaning tips:
Cleaning burner heads: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17278&_ga=2.262166735.297206230.1643667528-1699293927.1643667528
Cleaning grates and burner caps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275&_ga=2.262166735.297206230.1643667528-1699293927.1643667528
The spark igniter on a Gas Range or Cooktop may cause a GFCI to trip, so it is recommended that outlets be configured such that local building code does not require GFCI protection.
If you're having issues with your oven heating properly, the temperature and too high or too low than what you've set and this issue fluctuates, we'd recommend reaching out to our service team for further help. They can be contacted here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that these issues are taken care of for you soon.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Quality and Reliable
on April 7, 2022
Posted by: Webley
from Creston
In daily use for over 10 years, one minor repair in all that time. Never used self cleaning. Bottom electric oven was great for warming and some baking. Still working without any issues but thinking of replacing with a GE Cafe Induction Range.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mike@GEA, GE Appliances, April 8, 2022
Good day,
Wow! That's amazing to hear you only needed one repair in 10 years. We're glad to hear that it's working well! If you need any assistance with choosing a replacement we're always happy to assist. Thanks for your loyalty to GE appliances. Mike@GEA
Wow! That's amazing to hear you only needed one repair in 10 years. We're glad to hear that it's working well! If you need any assistance with choosing a replacement we're always happy to assist. Thanks for your loyalty to GE appliances. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
1st stove in 2019- new replacement not much better
on April 14, 2022
Posted by: We now eat out more often
from Grantville, Pa
We purchased a double oven gas stove in 1-2019
Uneven heat, burner adjustment was horrible. Many repairs later they replaced with a single door oven. Same burner issues and we live with it. Now the unit shuts off almost always on startup when the oven reaches 205 degrees. Fan does not start as required. Unit shuts down. These ovens are nothing like the quality of older units. We had our original GE appliances for 20 years. It is the reason we chose GE again.
Uneven heat, burner adjustment was horrible. Many repairs later they replaced with a single door oven. Same burner issues and we live with it. Now the unit shuts off almost always on startup when the oven reaches 205 degrees. Fan does not start as required. Unit shuts down. These ovens are nothing like the quality of older units. We had our original GE appliances for 20 years. It is the reason we chose GE again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 15, 2022
Hello,
Thanks for being a loyal GEA customer. We're happy to hear that you like the appearance of your range, but sorry that you have been having issues with it. We appreciate your feedback, and will use it to improve our quality.
The inconvenience that you have been experiencing is understood, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for being a loyal GEA customer. We're happy to hear that you like the appearance of your range, but sorry that you have been having issues with it. We appreciate your feedback, and will use it to improve our quality.
The inconvenience that you have been experiencing is understood, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this range
on October 7, 2022
Posted by: Red Raider 88
from Ct
I have not one problem with this range. Recently bought a Moagram range because we have had no problems with any of our GE products. Highly recommended.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com