Customer Reviews for GE - Cafe 5.4 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
1
Center burner and griddle
on December 15, 2020
Posted by: djc36
from Howell, MI
center burner and griddle
Now that I've had this range for almost three years I feel compelled to write a review to help other potential buyers. After about a year of use the griddle insert started flaking and discoloring in spite of following the manual instructions for care and use. I am not confident purchasing another one will be any different after reading other negative reviews. Recently, the center burner will only light on one side which causes uneven cooking thus making that burner pretty much useless. I followed the instructions in the manual to clean the burner and it still is not working properly. I was expecting a much better quality and am very disappointed in GE.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 8, 2021
Hello djc36 - Thanks for your review. We are sorry to hear that the center burner is not working properly. This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm We apologize for any inconvenience it has caused. We can certainly understand your concern about the griddle quality. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Have a good day! Olga@GEA
We are pleased with our purchase. We were a little concerned the width was the same as our old one but now has 6 burners, how much cooking surface would we have. There is plenty - 2 large, 3 med & only 1 small + quick boil - t’s great!
We bought this unit to upgrade our old stove and we are SO glad we picked this unit. it has operated flawlessly from day 1. The heat range of the burners are great, from super boil to simmer settings.
I couldn't be happier. I use the center burner with cast iron skillet quite frequently and love it. The burners heat up quickly and are very efficient allowing me to cook things on a lower heat setting. It's a beast!