Customer reviews from lg.com
LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Average customer rating
3.4
(305 Reviews)
Rating breakdown 305 reviews
5 Stars
123
4 Stars
52
3 Stars
27
2 Stars
25
1 Star
78
58%of customers recommend this product.
(
150 out of
259)
Customer Reviews for LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Customer Rating
1
Read before buying
on August 29, 2019
Posted by: Anonymous0001
from California
Whatever internal WiFi connection LG uses in this product is literal garbage. I get speeds upwards of 1GBs and a little less for WiFi. The media player is about 14 feet away from the router and it still freezes, won’t connect, and/or has the worst quality picture I’ve ever seen. However, my gaming console is around 25 feet away and has two walls between it and the router and can still stream perfectly fine without freezing or having poor picture quality. Don’t buy this LG product it is absolutely a waste of money.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, August 29, 2019
That's not good! We're sorry to see that you've run into these issues with your Blu-ray player. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Ivybob
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wanted the player so the kids could watch movies instead of tv
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Dont buy horrible product
on September 1, 2019
Posted by: Redhood38
from California
[This review was collected as part of a promotion.] Bought this product for my parents to give them a better dvd play and put netflix on for them. And right out the box this had soo many issues doesnt play the apps like its suppose to and freezes all the time
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 3, 2019
We hate to hear that you are having trouble with the applications on your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Dont recommend
on September 4, 2019
Posted by: Cal805661
from NM
I bought 3 of them a week ago and they all keep freezing. Should have read the reviews before buying
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 5, 2019
We hate to hear you were unhappy with the Blu-ray player and have troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst product I have ever bought
on September 14, 2019
Posted by: Les11
from Portland, OR
I returned it after 14 days and bought something else. Slow to download, freezes constantly, voice and audio not syncronized, needs frequent pull power to rest.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
Thank you for your review of this LG Blu-ray player. I am sorry to hear that it experienced a few issues and that you had to return it.
Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Wifi content freezing constantly .
on September 16, 2019
Posted by: J Damasiewicz
from Oklahoma city
I have had this player for 4 days and wish I hadn't .the player itself works fine but as far as wifi forget it
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000.
Written by a customer while visiting lg.com
Posted by: CAM59
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works ok, but when internet stops it sometimes freezes up &has to be unplugged to start over
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kaustin5
from Nampa, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this item at a local store seeing that it was on sale. I was looking for a different brand but since I had experience with LG phones I knew this was a great product. So far it is working wonderfully. I am looking forward to learning about all of the options in using this Blu-Ray player.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com