Customer reviews from lg.com
LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Average customer rating
3.4
(305 Reviews)
Rating breakdown 305 reviews
5 Stars
123
4 Stars
52
3 Stars
27
2 Stars
25
1 Star
78
58%of customers recommend this product.
(
150 out of
259)
Customer Reviews for LG - Optimus Mobile Phone (Unlocked) - Black/Gray
Customer Rating
2
Constantly needs resetting
on September 23, 2017
Posted by: JGRD
from Colfax, CA, United States
[This review was collected as part of a promotion.] The BP350 is easy to use, and provides good quality viewing of DVDs and BlueRay discs. The most challenging aspect of the BP350 is the wifi connection/streaming performance. For some reason we experience connection and wifi play poor performance quite often. We've eliminated the wifi service and wifi network as the problem. Every couple of days we need to unplug the BP350 from the power source, and plug it back in to reset/reboot the BP350. The unit seems to work fine after that for a day or so, and then it begins to have problems again and we repeat the process.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
For the price
on November 1, 2017
Posted by: Biggestal
from Rehoboth Beach, DE, United States
[This review was collected as part of a promotion.] For the price it does everything it says it will do, very well.
Pros: Performance, Quality, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good player but software needs some improvements.
on November 17, 2017
Posted by: ComputerMan
[This review was collected as part of a promotion.] Got this recently and works great. The only problem is that it will not remember your WiFi password and if it loses internet a message will pop up without a close button when you are watching dvds and Blu Rays telling you to check your internet connection. Because of this I give it four stars. If it didn't have software issues I would give it five.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Terror
from North Hollywood, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy set up and easy to use, you can count on the brand LG .
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Not Worth It in the slightest
on January 26, 2019
Posted by: April A
from Corpus Christi Texas
[This review was collected as part of a promotion.] Bought this player for its due to the app features for streaming. If I had not thrown out the box and receipt it would have been returned the very next day to the store. The apps slag and freeze. The on/off button doesn't function as it should and a button popped out of the remote that I can't find anywhere. The quality isn't even at a level of functioning. Highly aggravated and disappointed in the LG Brand
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , January 29, 2019
It's unfortunate to know you've encountered issues regarding model BP350. I do understand your frustration with the multiple issues such as the apps malfunctioning, and the on/off button not working. I do appreciate the review needed to alert us about this dilemma. If you’re in need of any support or assistance, would love for you to reach out to us via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you also can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS
Written by a customer while visiting lg.com
Posted by: ANGELPACHE
from AUSTIN, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bit this Blue ray after a copie years oficiales my last no LG BRAND.
THE LG IS GREAT. MY CEL IS LG.
THE LG IS GREAT. MY CEL IS LG.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
terrible product
on October 8, 2019
Posted by: tim5461
from Michigan
Awful product. Screen locks up constantly. Have to unplug power cord to reset. Won't stay connected to wifi. LG should be embarrased for selling this product. Their customer service is of no help. Do not buy this pruduct.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, October 9, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: DiDiBlue52
from Dayton, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased two months ago and very happy. Works well with my tv.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com