Customer reviews from kitchenaid.com
KitchenAid - Architect Series II 26.3 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.8
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
77
4 Stars
34
3 Stars
15
2 Stars
8
1 Star
26
72%of customers recommend this product.
(
112 out of
155)
Customer Reviews for KitchenAid - Architect Series II 26.3 Cu. Ft. Side-by-Side Refrigerator - White
Posted by: na
from Lake Toxaway, N.C.
Verified Purchase:Yes
We received our new refrigerator on Aug 31, 2015 & took about a week to get used to its lay out & features. Our one gripe is the door bins. There is no where in the owner's manual stating that the standard bin can only be place in the lower half of the door & the gallon bins can only be placed in the upper half of the door. We do not like this arrangement as it does not give the user freedom to arrange the bins to his liking & feel it could be dangerous in a household with children. After talking with one of your customer service reps he agreed & would send us another standard bin.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Jan
from NY, NY
Verified Purchase:Yes
I love the space and easy viewing of all the food in the Refrigerator and Freezer.
I wish, however, that there was a greater
capacity for ice, and that it could be made more quickly.
I wish, however, that there was a greater
capacity for ice, and that it could be made more quickly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Recommended
on August 26, 2015
Posted by: Betty
from Bentonville, AR
(This review was collected as part of a promotion.) We purchased this refrigerator when we bought a new home March of 2014 and have been waiting to write the review. (I prefer to use the product for some time before committing to performance.) We have had multiple issues with this model. First, a ding in the door when delivered, new door arrives and it looks used (scratched and insulation hanging out). Second door arrives and we are happy with the appearance. About 2 months later I notice the refrigerator door will not close unless really pushed shut. Another service call for replacement of hinges. Then the ice maker quits, serviced, not one time, but three times and every time it was a different repair. Replacement of the display screen and I believe some kind of computer module finally fixed the ice maker issue. Holding my breath as it is time to replace the water filter again and in the past this has initiated the ice maker problem. Not only the hinges need to be replaced, as mentioned above, but also the rollers. The service technicians were having trouble moving in and out. I finally asked one if that was normal and he said, "No". So I suggested that they be replaced, as I might want to move it out someday and clean behind it. There is always moisture along the interior wall of the refrigerator on the freezer side. Service man adjusted defrost mode a little, but there was no change. It is something I decided to just put up with. One good thing, there is plenty of lighting, but it is very difficult to find anything. I did not notice (my bad) that the shelves cannot be adjusted, and I feel that there are two shelves that are so close together I can't see what is on them. I call the one under the deli tray the "secret shelf", because if I want to hide any food, that is the place to do it. Also, it drives my family crazy that you can not fill a glass with water and open the refrigerator door at the same time. I have been very disappointed in this refrigerator. Went with KitchenAid because of the counter depth KitchenAid in old house, but I can't get as much food in this one.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Fan for life!
from Chicago
Verified Purchase:Yes
Beautiful inside and out. Like the styling, roominess, layout of features, and more. Quiet, too. Stainless steel is gorgeous and easy to clean with simple soapy water. Thank you KitchenAid! Replaced a 20 year old KitchenAid that was still working fine!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: barb
from Baltimore
Verified Purchase:Yes
I am very happy with my new refrigerator. Unlike side-by-sides I have had in the past this refrigerator is very spacious. I have no trouble getting a 13x9 pan into both the frige side as well as the freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Never Again
on July 14, 2015
Posted by: DR DTW
from Fort Worth, TX
I actually have the counter depth model of this fridge. I've owned it for 18 months. At one year, the ice maker failed. When it was replaced, the technician also discovered that the reason my vegetable bins didn't close properly was because the foam insulation was installed improperly at the factory. That took another two trips to fix. Then, the ice maker failed again and fixing it included adding pads below the freezer door switches to be sure they were working correctly - again a factory defect. Then, the ice make auger motor failed and it had to be replaced. Last week the ices maker started to make water for new ice but never stopped. Now, I am waiting for them to replace the ice maker switches because they will not decare my machine a lemon. I expected more from KitchenAid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: nix
from west bend wi.
Verified Purchase:Yes
only negative comment is when the ice fall into the tray it sounds like a rife shot. this takes a little while to get uses to.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Fran the researcher
from Tampa,Fl.
Verified Purchase:Yes
I bought this refrigerator to replace a 25 year old Whirlpool side by side which was a wonderful refrigerator and is still working. I thought 25 years was pushing it to not replace it soon. I researched for over two years trying to find a side by side refrigerator with all the features I was used to. I bought the KitchenAid since it is now part of the Whirlpool family and I was told it was of higher quality than the Whirlpool. I like the size of the refrigerator and especially the amount of room in the freezer since the ice maker is on the door. The many lights inside the refrigerator are a plus and makes it easy to find items. The downside is that the ice maker makes about 1/3 the amount of ice that my Whirlpool makes. And as the other reviews that I read pointed out, the ice maker dispenser is so noisy that I am unable to hear the television in the next room when using it I thought maybe, it was an exaggeration but no, it is true, really, really loud!! You also are unable to open the refrigerator door while using the ice or water dispenser. The refrigerator is attractive but the finish scratches very easily. I have the black finish. I am somewhat disappointed with this purchase because of the information I shared. It does have it's positives. Time will tell if this refrigerator lives up to the Kitchen Aid reputation.
Written by a customer while visiting kitchenaid.com