Customer reviews from kitchenaid.com
KitchenAid - Architect Series II 26.3 Cu. Ft. Side-by-Side Refrigerator - White
Average customer rating
3.8
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
77
4 Stars
34
3 Stars
15
2 Stars
8
1 Star
26
72%of customers recommend this product.
(
112 out of
155)
Customer Reviews for KitchenAid - Architect Series II 26.3 Cu. Ft. Side-by-Side Refrigerator - White
Customer Rating
1
Poor Quality
on April 4, 2018
Posted by: AC Esquire
from Parkland FL
Gender:Male
Due to the frequent snapping of the drawers, we have had to resort to supergluing the drawers back together. The icemaker has broken consistent problem, but I figured out how to fix it myself. The refrigerator cools unevenly and food spoils. The door is misaligned although Ktichenaid/Whirlpool has repaired it numerous times. Bought this new in 2014 and it has been a problem ever since. I am buying a Samsung this weekend to replace it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, sct , April 5, 2018
Thanks for the review. We apologize that you had some many concerns with your Refrigerator. We wish you the best of luck with your new Refrigerator. If you have any further questions or concerns, please reach out.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Done with KitchenAid
on March 9, 2018
Posted by: UnhappyCamper
from Bethesda, MD
Bought this refrigerator six years ago, and in that time have had to replace the snack drawer 4 times, a freezer drawer and the crisper drawer. A few months ago the ice maker stopped working, and this week the refrigerator started freezing everything we put in it. I'm done and am now shopping for a new, non-KitchenAid refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Cartwca, Social Care , March 19, 2018
We apologize about the frustration you have experienced with your Refrigerator. If you still need assistance, please provide your name, your review ID 204722324, your phone number, your address, the full model and serial number, and email the requested information to NAR_Customer_Solutions@kitchenaid.com. We would be happy to review your concerns further.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on November 20, 2017
Posted by: jason13149
from Herndon, VA, United States
Gender:Male
I bought it back in 2011.
Within a year, I had to purchase drawer because the from panel.
As of now, I have about 3 drawers without front panel.
Recently, no water comes out from dispenser because it is too cold in refrigerator side which "freezes" the filter.
.
Within a year, I had to purchase drawer because the from panel.
As of now, I have about 3 drawers without front panel.
Recently, no water comes out from dispenser because it is too cold in refrigerator side which "freezes" the filter.
.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BRISTSN, SOCIAL MEDIA, December 5, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200319992, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200319992, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: Grahampham
from Murrieta CA
Verified Purchase:Yes
Fridge looks nice and seems roomy. However, the freezer is pretty small - or at least not the greatest layout. Food stays cold - that's a positive! Ice maker stopped making ice and it leaked onto my cabinet causing damage.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Va Beachman
from Virginia Beach, VA
Verified Purchase:Yes
We bought this a month ago to replace our ole Whirpool.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Deanietini
from Albany, NY
Verified Purchase:Yes
Beautiful frigidair! Ease of use of drawers and sliding shelves, this item is also extremely quiet, which we enjoy!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Drawer fronts fall off
on April 27, 2017
Posted by: Rhody
from Rhode Island
All three drawer fronts fell off. I have all kinds of tape failing to hold them together. I am past the warranty point and replacing them is crazy expensive. I have always recommended and bought Kitchen Aid appliances, so this was especially disappointing.
Model # KSF26C4XYY01, Serial # HR13913298
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hi Rhody, we apologize for your concerns. If you require assistance please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your Reviewer ID 97590094, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen Aid standard depth side-by-side fridge, Architect
on January 12, 2017
Posted by: M Mc
from Austin TX
Verified Purchase:Yes
(This review was collected as part of a promotion.) Easy to organize the refrigerator compartment. Crisper works well. Only issue we have noticed is that the ice maker is somewhat noisy. We are used to the noises, but guests do notice the strange noises coming from the ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com