Customer reviews from kitchenaid.com
KitchenAid - Pro Line Series 21.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless/Stainless look
Average customer rating
4.2
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
46
4 Stars
21
3 Stars
4
2 Stars
3
1 Star
6
86%of customers recommend this product.
(
65 out of
76)
Customer Reviews for KitchenAid - Pro Line Series 21.8 Cu. Ft. Counter-Depth French Door Refrigerator - Stainless/Stainless look
Posted by: Coastal Granny
from Magnolia, TX
Verified Purchase:Yes
Too early to tell whether this is an amazing fridge or just adequate, based on the air leakage where the 3 doors come together. Condensation, caused by room humidity (coastal climate), drips down onto the inside ledge of the freezer door, where it freezes into an "ice shelf." Otherwise, it's a great design because any door can be opened and closed alone, and it seems to have more room inside than my previous counter-depth GE side-by-side model.
Written by a customer while visiting kitchenaid.com
Posted by: SB
from NJ
Verified Purchase:Yes
This fridge leaks water and creates puddles, because ice forms in the plate beneath the freezer. I read on line that this is a common defect with this model??????????????
ARE YOU DOING A RECALL?
ARE YOU DOING A RECALL?
Please let me know.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear SB.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98753496 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98753496 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: JZ
from Toronto
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm really enjoying the look and feel. Just wish the shelf brackets went all the way to the bottom on the sides. Complements my other products bought earlier.
Pros: Customizable Shelving, Attractive Design, Easy Access, Holds Temperature Well, Quiet, Space For Tall Items
I would recommend this to a friend!
Response from kitchenaid.comBy September 26, 2017
Hi there. Thanks so much for offering your feedback. It's much appreciated!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Storage, Looks Great, but a few problems
on January 5, 2015
Posted by: Lynn
from Edmonton
Verified Purchase:No
[This review was collected as part of a promotion.] Bought about 3 years ago. Looks great, holds a lot but has had a few reoccuring problems. Fridge tends to freeze produce in certain situations and the freezer has iced up and leaked water 3 or 4 times.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Third time buying this fridge
on December 18, 2014
Posted by: Alicky
from Toronto
Verified Purchase:No
I buy this fridge for houses that I renovate. It's size and capacity are perfect, and the price and counter depth feature are bang one. The pro look of the design is very nice too.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Ally
from Fort St. John, BC, Canada
Verified Purchase:Yes
We are fairyly happy with our new applicances, but are disappointed with the stainless steel finish on them. We were lead to understand KitchenAid had
a better finish that didn't show the marks as easily. However we are finding
it quite difficult to keep them looking good. Haven't found a product to do the
job yet.
a better finish that didn't show the marks as easily. However we are finding
it quite difficult to keep them looking good. Haven't found a product to do the
job yet.
Pros: easy to use
Cons: Poor finish
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice Maker Died After Two Years
on July 15, 2014
Posted by: WVB2014
from New York, NY, United States
Verified Purchase:No
This refrigerator was part of a 2012 kitchen re-model. It looks great, but after two years, the ice maker died. This replaced a 20-year-old fridge, with an ice maker, that NEVER had a problem. Now, after two years, I am looking at a $200-$300 repair bill.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
nothing but wasted money
on June 19, 2015
Posted by: Marco
from Long Island
Verified Purchase:No
over a year of wasted food, leaks and repair. I will end up disposing of this unit and trying another brand - a very expensive mistake
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Dear Marco:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com