Customer reviews from geappliances.com
GE - 30" Built-In Gas Cooktop with 5 burners - Stainless Steel
Average customer rating
4.2
(261 Reviews)
Rating breakdown 261 reviews
5 Stars
161
4 Stars
50
3 Stars
13
2 Stars
14
1 Star
23
80%of customers recommend this product.
(
203 out of
253)
Customer Reviews for GE - 30" Built-In Gas Cooktop with 5 burners - Stainless Steel
Customer Rating
3
Somewhat disappointed but works ok
on November 9, 2014
Posted by: peachyjo
from San Marcos, CA, United States
I bought this cooktop about a month ago and was excited to give it a go!
First, let me say, I love the look of the cooktop (except the height of the grates) and I love the fact that it's a five burner. I wanted the controls in the front and I really liked how GE (and other manufacturers make it, too) placed the front two burners, using as much of the footprint as possible, instead of a straight front surface, which would use less cooking surface area. This design allows for more grill coverage. Now, will I end up using all five burners in any given time? I hope so and I hope it's not "big pots" that they won't all fit over the burners.
As my handyman was installing, we noticed the opening was a bit bigger than I would have liked because there was 5/8" gap in the depth and 1/2" gap in the width area. I had an electric glass cooktop (did love the cleaning aspect of it) that had a straight corner cut out on my granite when granite was installed 9 years ago. This cooktop has a "rounded" corners so in order to cover the straight 90 degree angles on either sides of the cutout, we had to pull the cooktop all the way to the front, leaving 5/8" gap in the very back, allowing food/oil, etc. to fall onto the top of my oven (which is just below it, also GE model PT925SNSS) and even with that, it BARELY covered the corners of the cutout! Now, I'm needing to have some sort of a long piece of "something" to cover the gap in the back that this cooktop doesn't cover, ugh!
However, that's not my biggest problem. Now that I have had first hand experience with using this cooktop, as with other reviews, I have to complain about the height of the grates. why are the grates positioned so high up above the flames??? The heat really does seem to escape because your pot/pan is positioned higher than the other gas cooktops I've seen and used. Also, if you don't have a large enough pot/pan covering the burner, you're sure to have very hot handles because the heat from the flames will escape out of the sides of the burners and heat the handles up so that you can't touch them without using some potholders. I already had low clearance when I cooked in my flat glass cooktop because my over the range microwave sat further down from the cupboard than it should have, by code, so now, my clearance is lost by about another 2.5 inches. I decided to go with this model, despite the loss of clearance because I know we'll replace the cabinets in the future. And I intend to raise those stupidly low cupboard above the cooktop by six inches or just have a range hood above it.
I use a lot of very small pots and the only burner that's small enough to use efficiently is the middle (the triple flame burner) and use the middle smallest burner. Is that crazy or what?!?!?! If I want to use the smallest burner and a triple flame burner, I obviously can't. The other two "smaller" burners are still not small enough to use with my small pots.
The reviews about "taking longer to boil" is really true. I was skeptical when I read reviews about how slow it boiled but you know what, it's really true. I was surprised at how slow it did boil. My guess is it's because part of the heat is lost due to the height of the grates.
After having used it only a couple of weeks I'm finding the position of the two smaller and two larger burner positioning to be weird. Why didn't GE place one smaller burner in the opposite side of the other smaller burner so we can use one smaller and one larger, instead of both in the front or both in the back? That, honestly, didn't make any sense to me.
Also, the knob that controls the griddle controls both burners at the same time so you can't adjust one burner at a time. GE, did you think about the fact that we, as consumers, might want to have one burner to use as a "warmer" plate and the other burner as the "cooking" plate??? Obviously not!!!
Lastly, and this, frankly, is astounding to me. Why did you not make the control knobs removable????????????? Has your QM department not tested this model before it was sent to manufacturing? Hasn't anyone at GE ever cleaned gas cooktop knobs??? Do you know how much more convenient it is to clean your cooktop when your knobs are removable? And why are the knobs not metal? They are cheap hard plastic material that's made to look like metal finish. I hope they don't break on my like some of the reviews mentioned.
That's all I have to say. If GE is reading my review, I would be very interested in speaking to someone to discuss these concerns so you can implement them in your next model. Thank you!
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
AWFUL COOKTOP
on September 12, 2013
Posted by: ELLENJ
from Long Beach, NY
CONTINUALLY BURN MYSELF GRATES TO HIGH FROM THE FLAME LARGE BURNERS ARE BOTH IN THE FRONT SO IF YOU HAVE 2 LARGE PANS GOING AT SAME TIME HARD TO ACCESS THE PLASTIC KNOBS THAT BREAK WHEN YOU TAKE THEM OFF TO CLEAN AND PUT BACK ON
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Performance needs improvements
on March 14, 2016
Posted by: WEEE
from Houston, TX, United States
I have had this unit for over a year. It looks great but GE needs to improve performance.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Not very happy
on August 14, 2016
Posted by: Jones25
from Albuquerque
Only the middle unit can boil water on a timely manner. Very difficult to clean this unit.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jill at GE , GE Appliances , September 1, 2016
Hello. Thank you for taking the time to write your review on your new gas cooktop. We regret any inconvenience and we are happy to help. Although the other burners are designed to bring water and other liquids to a boil, the center burner offers 20,000 BTU’s of power, providing you with the fastest heating results. The left front and right front burners offer 9,100 BTU’s and the right rear burner is rated at 5,000 BTU’s.
The type of cookware being used can also affect the cooking speed. Please take a look at page 6 in the use and care guide for additional details, found in our following link:
http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80661.pdf
Cleaning advice can also be found in the above link, beginning on page 9.
We hope this helps. Thank you, again, for your feedback.
The type of cookware being used can also affect the cooking speed. Please take a look at page 6 in the use and care guide for additional details, found in our following link:
http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80661.pdf
Cleaning advice can also be found in the above link, beginning on page 9.
We hope this helps. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
I would give this a 0. The knobs stick
on October 19, 2016
Posted by: Wendy234
Super disappointed, I have had nothing but trouble with the knobs. They stick and I'm afraid if I turn it too hard they will break, thought that the cafe would be a better brand,
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Takes forever to boil and burners too close togeth
on February 2, 2017
Posted by: Leecorn
from Charleston, SC, United States
We just built our house and we upgraded to this Cafe model. We are super disappointed with it! It takes at least 20-30 minutes to get the water to boil and you can only cook using one side at a time because the burners are way too close together on the 30". Trying to convince builder to replace with something better
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
2
Response from geappliances.comBy JILLatGE, GE Appliances , February 13, 2017
Hello. Thank you for taking the time to write your review on your gas cooktop. This is not the evaluation we would expect to hear and we regret your experience. We would also like to offer a tip. The middle burner is the Power Boil unit and is rated at 20,000 BTU’s. This is the best burner to use to quickly bring things to a boil and is best equipped for large cookware. We appreciate your feedback and hope you find our suggestion helpful.
Written by a customer while visiting geappliances.com
Customer Rating
4
heavy duty cooking grates are wonderful
on August 21, 2012
Posted by: PAM33
from Little Rock, AR, USA
[This review was collected as part of a promotion.] the power of this cooktop is fantastic. can't wait for the first holiday!
I would recommend this to a friend!
Performance
4
Quality
5
Features
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent cooktop
on August 29, 2012
Posted by: love2cook
from Houston, TX
[This review was collected as part of a promotion.] superb cooking performance- the high heating center burner sears meats and handles stir frys with ease. Water boils quickly and even when cold items are added, comes up to boil again quickly. Side griddle is an amazing bonus - like bringing in your outside BBQ grill. Drawback features are very heavy grates (to lift off for cleaning), no included vent so we had to have a custom one put in and I just think the grates should be a half inch lower to have less heat escape. Not sure why the grates need to be so high. These are just cosmetic though - cannot fault the performance at all and it is very easy to clean. Still looks sparkling and stylish even after 3 months of heavy use.
I would recommend this to a friend!
Performance
5
Quality
5
Features
4
Value
5
Written by a customer while visiting geappliances.com