Customer reviews from blackanddecker.com
Black & Decker - 2-Slice Extra-Wide Slot Toaster
Average customer rating
3.3
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
9
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
6
56%of customers recommend this product.
(
10 out of
18)
Customer Reviews for Black & Decker - 2-Slice Extra-Wide Slot Toaster
Customer Rating
1
Lasted Less than One Year
on February 4, 2025
Posted by: Don19
This toaster lasted less than one year. It will not lock into position when you push the lever down to begin toasting. The heating elements only work when the lever in down. Even when it was new, it never toasted both sides of the bread.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy CS, February 6, 2025
Hello. We appreciate your feedback on the T2569B. We are sorry to hear that you are having problems with your tool. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further with this matter.
Thanks, Mitzy, BLACK+DECKER
Thanks, Mitzy, BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
The side of the toaster gave me 2nd degree burn
on October 30, 2024
Posted by: Ericaaa
from New York
As I was toasting my pop tart it got jammed inside and wouldn’t come out, the toaster jammed and the button to release the food got stuck. The toaster starting smoking and as I tried to unplug it the the pastry popped out causing me to hit my arm against the toaster. I have 2nd degree burn now with blisters and no oven :(
No, I would not recommend this to a friend.
Response from blackanddecker.comBy CS, October 30, 2024
Hello. We appreciate your feedback on the T2569B. We are sorry to hear that you are having problems with your tool. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further with this matter.
Thanks, Mitzy BLACK+DECKER
Thanks, Mitzy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Good quality for my money
on July 4, 2023
Posted by: Henrietta
from Manitoba, Canada
Liked the black exterior and the wide slots in side.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Terrible!
on June 22, 2023
Posted by: Gramp
from Indiana, pennsylvania
We have had this toaster under a year and now it is burning toast even on the 2 setting. I think it should have lasted longer than a few months!!!!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy CS, June 22, 2023
Hello.
Thank you for taking the time to provide your feedback. We are sorry that you had a negative experience with T2569B. We would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket 7451785 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Thanks,
Jessica
BLACK+DECKER
Thank you for taking the time to provide your feedback. We are sorry that you had a negative experience with T2569B. We would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket 7451785 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Thanks,
Jessica
BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Bagel function does not work
on May 6, 2023
Posted by: Dry White Toast
from Colorado Springs, CO
Our old Black&Decker Toaster failed after many years of faithful service. When we started shopping for a replacement, the one feature we wanted again was the Bagel button. A few other manufacturers offered Toasters with a Bagel button, but it would only extend the Toasting Time – not turn off the outer coils. The Black&Decker T2569B is supposed to turn off the outer coils when the Bagel button is pressed. It does not. Very disappointing.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Michelle, BLACK+DECKER ® , May 9, 2023
Hello Dry White Toast. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with your Toaster. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket #7098561 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Toaster won’t shut off after toast pops up
on February 25, 2023
Posted by: Grsfl
from Florida
Owned this toaster for a couple years but recently it will stay hot even after toast pops up and is removed. Found the toaster was still hot hours after it was used. I have to unplug the toaster right after using it.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Frank, Customer Service, February 28, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the Toaster (Model #T2569B) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we |would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6608645 so we have all information available for your review.
Thanks
BLACK+DECKER
This is not the kind of performance we expect from our products and we |would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6608645 so we have all information available for your review.
Thanks
BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Perfect for our needs!
on May 4, 2021
Posted by: Jake76
from Dover, PA
Gender:Male
I purchased this about 6 months ago and it has met our needs for a toaster. It consistently toasts bread, bagels, frozen waffles and pastries to the desired settings.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Toasts Unevenly
on June 24, 2020
Posted by: Rita
from Texas
Gender:Female
I bought this toaster to replace one that toasts unevenly. Unfortunately
this toaster is worse than the one I already own. This toaster not only toasts unevenly, but it will also burn the bread. So, now I own 2 toasters that don't do the job like they are supposed to do it. Very disappointed.
this toaster is worse than the one I already own. This toaster not only toasts unevenly, but it will also burn the bread. So, now I own 2 toasters that don't do the job like they are supposed to do it. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com