Customer reviews from geappliances.com
GE - Profile 36" Built-In Gas Cooktop
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
105
4 Stars
29
3 Stars
6
2 Stars
9
1 Star
14
82%of customers recommend this product.
(
128 out of
157)
Customer Reviews for GE - Profile 36" Built-In Gas Cooktop
Customer Rating
1
Agreeing with the reviews
on March 4, 2021
Posted by: pr88
from Birmingham, AL
This has been in our home for about 5 years. It replaced a 30+ year old appliance that had never had any issues before then. It had to be replaced because there were no replacement parts! I agree with several of the 1 star reviews. The knobs have been replaced 4 times. The locking mechanism has been checked twice because the knobs would not turn. There are no kids in the house so we never use the lock. The entire heating assembly has been replaced on 3 of the 5 burners. Two don't come on at all. I know nothing is made like it used to, and apparently quality is no longer important but this is really disappointing. Did I mention that there are two eyes that work pretty well so they get 99% of the use and this was even before the 2 burners stopped working. I guess the good thing is I don't need all 5 knobs, ha ha
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 5, 2021
Hi pr88 - We appreciate the feedback about your cooktop and are so sorry to hear of the many service calls that have been needed. We'll be sure and share your comments with our cooktop design team to aid us with future product design improvements. Should any questions or concerns come up in the future, please send us an email through this link and we'll do our best to help: https://www.geappliances.com/ge/service-and-support/contact-others.htm- Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor build quality of control knobs
on November 12, 2015
Posted by: Udit
from DeSoto, TX, United States
I purchased PGP986SETSS about two years ago and within first year, the control knob for one of the burners got jammed. It required replacement of the control mechanism and broken knob. A few months later, same problem again. Other knobs break easily as well. So frustrated with the product that I am thinking about junking it and get some better brand
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Good, but watch for knobs
on December 18, 2017
Posted by: NJsci
from Pennington, NJ, United States
We have had our top for almost 3 years, 1 of the knobs was always difficult to operate and broke recently, they are made of plastic so beware when turning them!
Features
4
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
5 burner is really a 3 burner cooktop!
on June 2, 2013
Posted by: CC123
from Tampa, FL, USA
[This review was collected as part of a promotion.] This range top can not accommodate more than two All-Clad pots and pans at a time.
Very unhappy!
I tried to cook with a 13" pan in the center and 2 - 4.5 qt. pots.
They don't fit!
They don't fit!
If you cook a with nice cookware ,you may want to consider another cooktop.
No, I would not recommend this to a friend.
Performance
3
Quality
3
Features
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Grates are too high
on October 29, 2013
Posted by: donp12
from Seattle, WA
My home came with this range pre-installed from the builder. The grates for this range are too high. Except for the center burner, all others provide really low heat because of the height of grates. I am looking for any solution to get replacement grates for this range. If anyone has any suggestions, pls let me know.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Very bad cooktop
on October 29, 2017
Posted by: paul66
from Rockville, MD, United States
I bought this cook top around a year ago ,knobs get stiff to turn. the gas valve is broken and also difficult to clean and low quality materials are used.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGE, GE_Appliances, October 31, 2017
Hello paul66,
Thank you for taking the time to write a review on your cooktop. We regret your experience with the unit. Your comments are important to us and we have forwarded them to our product design team. We appreciate the feedback.
Thank you for taking the time to write a review on your cooktop. We regret your experience with the unit. Your comments are important to us and we have forwarded them to our product design team. We appreciate the feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the fifth burner!
on April 3, 2013
Posted by: dvcrztb
from northern NJ
[This review was collected as part of a promotion.] We got a really sweet deal on this after a lot of haggling and I do love the 5th burner and use it almost exclusively. You can have a 4 qt sauce pan on one of the front burners and use the big spaghetti pot in the middle. They fit. The only draw back to this is the placement of the knobs in the center. Looks pretty, but everything drips on them and there is a safety issue. My husband takes baking sheets out of the oven and places them on the heavy duty grids, fine. One time the edge of the pan was leaning on the knob and gas was escaping. That is why there is a lock on the knobs. We only discovered it when we smelled gas.
I would recommend this to a friend!
Performance
5
Quality
5
Features
2
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't boil
on June 25, 2014
Posted by: lbwh
from Louisville, KY, United States
Only one of the five burners will bring a pot of water to a rolling boil.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com