Customer reviews from epson.com
Epson - Artisan Inkjet Multifunction Printer - Color - Photo/Disc Print - Desktop
Average customer rating
4.3
(1,140 Reviews)
Rating breakdown 1,140 reviews
5 Stars
713
4 Stars
220
3 Stars
86
2 Stars
47
1 Star
74
84%of customers recommend this product.
(
963 out of
1,140)
Customer Reviews for Epson - Artisan Inkjet Multifunction Printer - Color - Photo/Disc Print - Desktop
Customer Rating
4
A home-school family's opinion
on September 29, 2011
Posted by: HomeSchoolFamily
from Boynton Beach, Florida
Just bought the Epson Artisan 837 after having the Epson Artisan 810 for a couple of years. I really like the speed and print quality of these printers and the double-sided print feature. As home-schoolers, we print and copy a lot of material. The internal ink pads on my 810 gave out, and so the printer does not work anymore after just 2 years of use but, as I said, it was getting a ton of use for those 2 years. The 810 was also a very BIG ink-hog, and I wound up using a third-party cartridge refill system and third party inks, which may, perhaps, have shortened the life of the ink pads, by using non-Epson inks. I am guessing that the 837 will use every bit as much ink, but as I calculate that I have saved about $1200 in ink over the past two years by using third party inks, I don't mind spending a couple of hundred dollars every two or three years on a new printer if necessary. Anyhow, I'll have to see if the 837 uses ink as quickly as the 810 did. Mr Epson, I'll be glad to buy your inks if you can find a way to cut the ink usage rate to a third of what it is now. You are making very fine printers, but I am sure your main purpose in making the printer is to sell me inks.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
New Epson 837
on September 19, 2011
Posted by: PerryM
from Goshen, IN
Just got the new 837 printer. Copied a photo I had done at the store and the copy looks exactly like the the store made photo.
Then I printed some photos off the computer and from my camera card and they are amazing quality.
The wireless works great, printed from my Iphone 4.
Did a scan and saved it to PDF.
This is just a great printer. Wish it had a bigger paper storage compartment would be my only complaint.
I did call epson support, they were great, quick and knowledgeable.
Good Job Epson!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Dissatisfied
on March 27, 2013
Posted by: houndog
from Whitehouse Station, NJ
This is the worst printer I can imagine. I just attempted to print a 7 page double sided document and have 5 different versions as it sometimes prints one page and other times grabs two sheets of copy paper so I get two pages of text on three pages. On many occasions I got an error message indicating the wrong size paper is being used; five times in the past half hour.
I've had it print a portion of a page and then stop.
I've purchased different papers, fanned the papers, removed and reinserted the papers, readjusted the devices that hold the paper in place, moved the paper forward and backward slightly and nothing works for long.
Occasionally the wifi connection is lost although the printer is in close proximity to the router.
Stop work, shut everything down, waste time, go to one of the help forums and nothing helps. Suddenly it works again. I even got a new router yet the problems persist.
Stop work, shut everything down, waste time, go to one of the help forums and nothing helps. Suddenly it works again. I even got a new router yet the problems persist.
I'm gonna junk it!!!
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
Real Dissapointment
on March 11, 2012
Posted by: ArtDirector
from Palm Beach, FL
Ive been an Epson printer fan for over 10 years and recently I bought the new artisan 837. I have never hated a printer more! The paper feeds out numerous sheets at a time (dispite fanning the paper) and feeds out unevenly every time. This has been so incredibly costly because it will not correctly position the print on checks. I have absolutely had nothing but trouble with this printer! Beware it's a real lemon for Epson.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
4
REALLY nice all-in-one
on October 27, 2011
Posted by: tfford
from Houston, TX
I would rate the printer 5 star except for basically two reasons.
1) Rarely do I rate anything at maximum. There's usually always room for some improvement.
2) If you're running Mac OSX Snow Leopard or Lion, you're going to lose some functionality.
1) Rarely do I rate anything at maximum. There's usually always room for some improvement.
2) If you're running Mac OSX Snow Leopard or Lion, you're going to lose some functionality.
I agree with most reviews that the output (color photo) quality is nothing short of stunning. Black text is more than adequate but probably no better than any good ink jet. Setup of the printer (wireless mode) is comically easy. The automatic document feeder seems to work flawlessly. The paper cassette is a really nice touch being able to have both standard letter and photo paper simultaneously. The overall ergonomics and design have been done really well.
If you’re looking for a new all-in-one you’ll be doing yourself a disservice if you don’t consider the Artisan 837. Oh, and btw, after a firmware update it supports Apple’s AirPrint technology. REALLY works great.
If you’re looking for a new all-in-one you’ll be doing yourself a disservice if you don’t consider the Artisan 837. Oh, and btw, after a firmware update it supports Apple’s AirPrint technology. REALLY works great.
Now, to my point 1 and 2 above.
Point 1, room for improvement.
I’m not sure how, but a manual paper slot would be a nice addition. If as an example you want to print an envelope you have to pull the cassette out, remove the letter paper, put in an envelope, re-adjust the paper guides, re-insert the cassette, print, pull the cassette back out, put letter back in . . . You get the picture. Certainly not a deal breaker but to my point . . .
Point 2, Mac OSX 10.6, 10.7
The problems that exist here simply need software and driver development, but when that will happen . . .
What you currently are missing is scanning using Epson Scan and faxing. I’m running OSX Lion. The current Epson Scan software isn’t supported and while I’ve toyed with the idea of installing it anyway, I’m confident that best case would be scanning with only a USB connection and I want wireless scanning. You CAN however scan (wirelessly) with Apple’s Image capture and/or Preview applications. Both default, EVERYTIME, to using the flatbed which simply means if you’re wanting to scan using the ADF, you first have to let it do an overview scan as though you had manually put something on the scanner bed and once it’s finished this you can then select the ADF, put a piece of paper (or multiple pages) in the ADF and it works great. There’s even a nice touch that if you want to scan multiple pages/documents and want them as one (in case of scanning to PDF), you simply check a box and it takes care of it. I’m hoping that Epson updates (soon) Epson scan as it does offer some level of control more than Image capture and Preview. While however the Apple apps are a workaround, they do work, and well.
What you currently are missing is scanning using Epson Scan and faxing. I’m running OSX Lion. The current Epson Scan software isn’t supported and while I’ve toyed with the idea of installing it anyway, I’m confident that best case would be scanning with only a USB connection and I want wireless scanning. You CAN however scan (wirelessly) with Apple’s Image capture and/or Preview applications. Both default, EVERYTIME, to using the flatbed which simply means if you’re wanting to scan using the ADF, you first have to let it do an overview scan as though you had manually put something on the scanner bed and once it’s finished this you can then select the ADF, put a piece of paper (or multiple pages) in the ADF and it works great. There’s even a nice touch that if you want to scan multiple pages/documents and want them as one (in case of scanning to PDF), you simply check a box and it takes care of it. I’m hoping that Epson updates (soon) Epson scan as it does offer some level of control more than Image capture and Preview. While however the Apple apps are a workaround, they do work, and well.
There is NO faxing from a Mac application using the Artisan 837. Having said that I’ve not tried faxing using a USB connection but that would defeat the purpose of a wireless printer. Fixing this problem is going to require a driver update from Apple and there’s no way to know if/when this will happen.
All in all, I’d buy it again. It’s a marvelous product from Epson and certainly lives up to the reputation Epson has in the printer market.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4
Update to REALLY nice all-in-one
on October 28, 2011
Posted by: tfford
from Houston, TX
OK so one day after posting the original review, with some ado and support from Epson technical, I find you CAN fax from Mac applications using the Artisan 837. In retrospect the setup is quite easy and as much so, actually doing it. The only problem is there doesn't seem to be ANY written instructions in the manual, Epson's website, etc. and the setup and method are different than past years using a FAX modem.
So, scratch my point 2 above and Mac users rejoice in that the Artisan 837 is "fully" functional on a Mac running OSX Lion. I emphasize the word fully only in that you do have to use Image Capture or Preview to scan. In talking with Epson support I did learn that drivers to use other apps (Acrobat, Photoshop Elements, etc) will become available, just as you can imagine, he didn't know when.
So also, I do emphasize again my opinion that I would buy this unit again, in a heartbeat.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
Artisan 837 Magnificent!
on November 11, 2011
Posted by: GeorgeBS
from Flowery Branch, GA
This is one magnificent piece of equipment. I also have the Artisan 810, but I live in two places and needed another printer. They are very similar, the 837 is faster. The pictures that come out of this machine could not be better, and none of the functions in it's repertoire ever gave am any cause to cuss them. This machine gives me a reason to smile every day. If only all things worked this well! Kudos to the engineering staff!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4
user friendly
on November 19, 2011
Posted by: Anonymous
from CA
I use the printer with my iMac. Due to the iMac running the new Lion OS, the CD that came with the printer did not contain the needed driver and I had to download it from Epson's website. The setup was relatively easy, and the instructions are clear. The printer works very well. Colors are good. It's just a very user friendly printer overall.
I would recommend this to a friend!
Written by a customer while visiting epson.com