Customer reviews from whirlpool.com
Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.2
(275 Reviews)
Rating breakdown 275 reviews
5 Stars
148
4 Stars
74
3 Stars
27
2 Stars
15
1 Star
11
83%of customers recommend this product.
(
224 out of
269)
Customer Reviews for Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
2
Disappointed
on October 5, 2025
Posted by: Elder, aging in place
from Wynnewood, Pa
[This review was collected as part of a promotion.] Our new Whirlpool refrigerator has turned out to be both disappointing and disconcerting. It is extremely noisy.
Although I am hearing impaired I can hear it chugging away, making me fearful that compressor failure lies ahead.
I also find the design of the door shelves to be disappointing, providing inadequate space for some items that we traditionally stored in the door of our old refrigerator with some spaces because of their height being left
unused. Particularly bothersome is that there is no space high enough to store wine bottles once they have been opened when using traditional wine stoppers.
Although I am hearing impaired I can hear it chugging away, making me fearful that compressor failure lies ahead.
I also find the design of the door shelves to be disappointing, providing inadequate space for some items that we traditionally stored in the door of our old refrigerator with some spaces because of their height being left
unused. Particularly bothersome is that there is no space high enough to store wine bottles once they have been opened when using traditional wine stoppers.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/6421AoRxl or Instagram http://spr.ly/6422AoRxm. When responding, please include your contact information and reference case # 817126.
We’re looking forward to hearing from you.
Jacob W
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/6421AoRxl or Instagram http://spr.ly/6422AoRxm. When responding, please include your contact information and reference case # 817126.
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
3
acceptable product
on October 31, 2025
Posted by: 2seniors
[This review was collected as part of a promotion.] costly effective for cooling with minor issues:
-bottom right draw needs door wide open to access
-factory default setting: lowest shelf back line every thing were frozen, turning down one were too warm, need more setting positions
-noisy
-bottom right draw needs door wide open to access
-factory default setting: lowest shelf back line every thing were frozen, turning down one were too warm, need more setting positions
-noisy
Written by a customer while visiting whirlpool.com
Customer Rating
3
A frustrating experience
on February 2, 2026
Posted by: N/A!
from California
[This review was collected as part of a promotion.] I bought this refrigerator last week and have already return it. I would like to unregister it. However, I tried online, on your website and there is nothing that I could do to unregister it on your website. Then, I called your phone number and once again, no such luck. So, what am I supposed to say at this point. The reason I returned the whirlpool refrigerator is, it wouldn't freeze ice cream in the freezer. I got my money back, but now, all I what is to unregister it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com