Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Average customer rating
3.1
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product.
(
101 out of
203)
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Customer Rating
1
DO NOT BUY!
on August 28, 2016
Posted by: Mar
from Santa Rosa, CA
(This review was collected as part of a promotion.) I purchased this about 5 years ago as it matched the other appliances I purchased, range/oven and dishwasher. It never really performed properly, softened ice cream, periodically the ice maker would stop working and then all of a sudden there was ice again. The design is poorly thought out with a random small shelf under the center drawer in fridge and the drawers are flimsy and break easily. A few days ago it started making a loud buzzing noise inside the refrigerator, the ice had stopped working...AGAIN and the freezer seemed to be warming, despite putting it on max ice and max cool settings, as usual. I cleaned everything under and removed the back panel to dust and see if there was something obvious. Low and behold, the buzzing stopped by the next day and there was hope. Well, by the evening, everything in the freezer thawed and the fridge is gone too. I am not even going to get it fixed as it never worked properly. Come to find out this is a common problem of Kitchenaide refrigerators.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY!
on August 28, 2016
Posted by: Mar
from Santa Rosa, CA
[This review was collected as part of a promotion.] I purchased this about 5 years ago as it matched the other appliances I purchased, range/oven and dishwasher. It never really performed properly, softened ice cream, periodically the ice maker would stop working and then all of a sudden there was ice again. The design is poorly thought out with a random small shelf under the center drawer in fridge and the drawers are flimsy and break easily. A few days ago it started making a loud buzzing noise inside the refrigerator, the ice had stopped working...AGAIN and the freezer seemed to be warming, despite putting it on max ice and max cool settings, as usual. I cleaned everything under and removed the back panel to dust and see if there was something obvious. Low and behold, the buzzing stopped by the next day and there was hope. Well, by the evening, everything in the freezer thawed and the fridge is gone too. I am not even going to get it fixed as it never worked properly. Come to find out this is a common problem of Kitchenaide refrigerators.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
This KitchenAid stands out from the competitors
on July 10, 2016
Posted by: hiker2
from Cleveland, TN
Verified Purchase:Yes
(This review was collected as part of a promotion.) This is the first time we have bought all KitchenAid appliances for our kitchen. The LED lighting and all the filters stand out from the competition. After using them every day for over two years I can say without a doubt they perform as well as they look. The best brand we have ever purchased in the last 40 years!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
This KitchenAid stands out from the competitors
on July 10, 2016
Posted by: hiker2
from Cleveland, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the first time we have bought all KitchenAid appliances for our kitchen. The LED lighting and all the filters stand out from the competition. After using them every day for over two years I can say without a doubt they perform as well as they look. The best brand we have ever purchased in the last 40 years!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't Buy
on July 4, 2016
Posted by: Jane
from Austin, TX
(This review was collected as part of a promotion.) After owning it for 10 months it had it's first problem....ice forming behind the drawers in the refrigerator side and eventually this shut down the cooling system on both sides. I had the same problem 3 more times within a year!! Finally decided it was not repairable. Many technicians have told me the dual evaporator system just doesn't operate the way it was built!! Going back to the basic design...single evaporator system!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't Buy
on July 4, 2016
Posted by: Jane
from Austin, TX
[This review was collected as part of a promotion.] After owning it for 10 months it had it's first problem....ice forming behind the drawers in the refrigerator side and eventually this shut down the cooling system on both sides. I had the same problem 3 more times within a year!! Finally decided it was not repairable. Many technicians have told me the dual evaporator system just doesn't operate the way it was built!! Going back to the basic design...single evaporator system!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you
Written by a customer while visiting kitchenaid.com
Customer Rating
1
3 Years Old - broke twice
on June 5, 2016
Posted by: Ryan
from Escondido, CA
[This review was collected as part of a promotion.] We have owned this refrigerator since mid 2013. It worked great up until about six months ago when the freezer and fridge side stopped cooling. We lost a great deal of food which equals money. The technician had to basically rebuild the entire unit. Guess what, it broke again last weekend and we lost another couple of hundred dollars worth of food. This refrigerator apparently has two evaporators which they are having trouble with. I won't buy another Kitchenaid product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear Ryan:
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82427303, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82427303, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance ever
on May 30, 2016
Posted by: Jmwaldo
from Audubon, nj
[This review was collected as part of a promotion.] I bought this refrigerator in October of 2014 and it worked fine for 6 months and that's when all the repair calls started. Even though kitchen aid came out for the first year after their warranty was up we had to purchase and extended warranty which we did. We are on a first name basis with the repair man. Finally today he said that he could not fix it. I see that multiple people have had the same issue on this model. I would expect more from a company like kitchen aid knowing this is an issue but still continue to sell the product at top dollar. I am so disappointed and will be taking my grips to social media so everyone knows that kitchen aid refrigerators are a piece of junk.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear Jmwaldo:
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82296097, and date of purchase emailed to NAR_Customer_Solutions@kitchenaid.com.
Thank you.
Kari V.
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82296097, and date of purchase emailed to NAR_Customer_Solutions@kitchenaid.com.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com