Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Average customer rating
3.1
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product.
(
101 out of
203)
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White
Customer Rating
1
Lemon
on January 2, 2017
Posted by: SAW
from Princeton, NJ
This model is a lemon. Numerous problems with it including thick frost in the refrigerator compartment, problems with malfunctioning water dispenser, etc. I've had this less than 5 years. Lousy warranty, expensive water filters. Bad news on a simple device that should last many years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you
Written by a customer while visiting kitchenaid.com
Posted by: BILLI_THE_KIT
from Miami, FL
Verified Purchase:Yes
Great Refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Linda the Ice Skater
from Rockville Centre, NY
Verified Purchase:Yes
(This review was collected as part of a promotion.) I bought the unit less than a month ago and the temperature inside works fine, but the service repairman has not been able to resolve the poor contact of the doors closing. The door ajar icon continues to go on and off intermittently without anyone using the refrigerator. This function stops the water and ice maker dispensers and turns off the light inside the refrigerator. It may be that a solution has not yet been identified but I've had two service visits so far.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Linda the Ice Skater
from Rockville Centre, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the unit less than a month ago and the temperature inside works fine, but the service repairman has not been able to resolve the poor contact of the doors closing. The door ajar icon continues to go on and off intermittently without anyone using the refrigerator. This function stops the water and ice maker dispensers and turns off the light inside the refrigerator. It may be that a solution has not yet been identified but I've had two service visits so far.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
23 ft counter depth kitche aide
on September 25, 2016
Posted by: Looking for a new fridge
from Chicago, IL
(This review was collected as part of a promotion.) One problem after another. The rating of 1 star is actually too high.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
23 ft counter depth kitche aide
on September 25, 2016
Posted by: Looking for a new fridge
from Chicago, IL
[This review was collected as part of a promotion.] One problem after another. The rating of 1 star is actually too high.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Looking for a new fridge, we really appreciate your feedback and do apologize for the inconveniences. Please feel free to reach out to us if you have any questions or concerns.
Written by a customer while visiting kitchenaid.com
Posted by: Robert
from San Clemente CA
Verified Purchase:Yes
(This review was collected as part of a promotion.) Very disappointed. Broke down after 9 months. Had bad experience with Kitchen Aid in trying to resolve this problem and also New Life appliance in follow through. Refrigerator has been down for over 2 weeks which has infuriated us.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Robert
from San Clemente CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed. Broke down after 9 months. Had bad experience with Kitchen Aid in trying to resolve this problem and also New Life appliance in follow through. Refrigerator has been down for over 2 weeks which has infuriated us.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear Robert: Thank you for contacting KitchenAid regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your User ID (Robert), your Review ID Number (86240474), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com