Customer reviews from brother-usa.com
Brother - Network-Ready Wireless -and-White All-In-One Printer - Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
115
4 Stars
65
3 Stars
12
2 Stars
9
1 Star
9
88%of customers recommend this product.
(
176 out of
201)
Customer Reviews for Brother - Network-Ready Wireless -and-White All-In-One Printer - Black
Customer Rating
1
Awful, Disappointed
on January 28, 2015
Posted by: Cate
from San Francisco Bay Area
Printer stop functioning after minimal use and horrendous customer service.
I am a low volume printer user, and after about only 200 or so pages, the printer started making an awful noise. After many calls with Support, I was instructed to take the machine to a repair shop since it was out of warranty. The repair shop informed it would cost more to repair than replace. I notified Support again, was told too bad so sad--out of warranty. I contacted Corporate, who advised also-- too bad for me. They would pay for replacement parts but that's it--well the labor is the expensive part. While I do realize there is a warranty period, I also think that the intention is that the printer should last for more than about two hundred pages. I feel that I'm being penalized for being a low volume printer--that if I had printed 200 pages in the first month or two, the printer would have broken down while still under warranty. I'm disappointed that Brother is not standing behind their product--or only in the most useless fashion. A more customer oriented organization would recognize that the printer should have lasted longer than a couple of hundred pages and made an accommodation regardless of the warranty. Now,they lose all potential future sales of additional toner cartridges and they have a disgruntled customer who will not only never buy another Brother product, but who will advise others through online and word of mouth, to not purchase Brother products. What a wasted opportunity for Brother to step up to the plate, recognize the issue for what it is, do the right thing and have good will from their customer.
I'm going back to HP printers--where I've never had a problem ever (I only bought the Brother because it had a smaller footprint and the previous reviews seemed ok) I suggest you do they same and skip any potential headaches.
Also, as a footnote, the printer never stayed connected to my computer--I was constantly having to reset the wireless connection when I wanted to scan.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
I LOVE this printer
on March 22, 2012
Posted by: marcia
from Illinois
When I think of the time I have wasted with other printers--paper jams, out of ink, not set up right, confusing to use, etc.--I could shoot myself!!
This Brother is so easy to use and is always there for me with no complications. I have NO complaints about this printer. I do not even miss the color aspect. Lazer is the way to go for easy printing with Brother.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Home use copier
on December 24, 2012
Posted by: 121Chuck
from Wisconsin
Great copier for home use. No more expensive ink cartriges. Wireless is convienient.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
GOOD MACHINE
on December 24, 2012
Posted by: INSBOB
from hilllsdale nj
machine is good but the customer service for assistance is not good at all. would buy another but don't expect good customer service for assistance.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great printer, so-so software
on December 24, 2012
Posted by: tomz
from North Carolina
I love the printer. This is my first laser, and I am very pleased with it.
The scanner is adequate but not versatile; it only does full scans (no preview) so it is very slow, and the options and tools are scant.
The third-party software that comes with it seemed very invasive to my system and I did not like it very much, and I wound up uninstalling it.
In sum, I give the printer 5 stars and the scanner 3 stars and the extra software 2 stars at best. I would have given 4 stars overall if the extra software had not been presented as an integral part of the installation.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent Coice
on December 24, 2012
Posted by: njguy
from New Jersey
This printer setup with ease, operates like a dream! I use it with 2 laptops and n Android tablet. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse
on December 25, 2012
Posted by: russsyb
from Santa Barbara, CA
Simply stated, just works and works. It is our go-to printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Printer
on December 25, 2012
Posted by: splatpup
from DFW area
This is my first wireless printer and it took me a while to set it up. Don't know if the difficulty was my fault or the directions. But, once connected, it functioned well and has continued to do so for several months. I use it three to four times a week, both scanning and printing. If it lasts for at least two years I will be happy and would consider purchasing a replacement similar to the model I now own.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com