I loved this case as soon as I received it. When off cycling, I can now put phone, cards, money all in one place, and drop them in my rucksack. Also impressed with screen protector which is invisible - it's a good idea to watch the online video before application. Finally, there was a slight issue with the original case which I high lighted to Otterbox. A new case was delivered to the UK, from the US, within a week. Needless to say, the second case is perfect and the level of customer service, and responsiveness, impressed me.
I thought it would be handy to have my cards and phone together, i was wrong. The wallet part Is terrible quality and if you don,t have it stuffed with cards and cash it rattles! Not typical of the quality I have had from other otterboxes. And whats worse, the small connection bridge above the charging port on the case snapped on day two.
This is an Otterbox, that alone should be enough. Otterbox is the only protection that I use to protect the phones & tablets given to our employees. Priced right & it works like should.
I had the Otterbox Wallet for about 2 months and loved the protection and the convenience of the credit card holder. The case does add a significant bulk to the phone (probably 2x the size of my phone), but the fact that I no longer need to carry a Wallet 90% of the time makes up for it.
After 2 months, the little plastic lip between the lightning connector and the home button cracked under normal use (no excessive drops or rough treatment). It didn't affect the protection of the phone, but was a little unsightly and had less structural strength. I called Otterbox support and without any hesitation the woman sent me information on how to replace it for free and they sent me a brand new case within 2 weeks.
When I first got it I wasn't crazy about it. I had one for my iPhone 4made by another company and really liked that one. This one is the same idea but a different design. I have had it a few weeks and like it a lot better now. I do wish there had been more color choices. Overall, I really like it. Being able to put a credit card, drivers license and $20 in the hidden compartment is great :)