Customer reviews from defender-usa.com
Defender - Sentinel Pro 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Average customer rating
4.7
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
340
4 Stars
102
3 Stars
12
2 Stars
4
1 Star
4
98%of customers recommend this product.
(
436 out of
447)
Customer Reviews for Defender - Sentinel Pro 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Customer Rating
4
OVER ALL GOOD SYSTEM
on January 7, 2016
Posted by: Joseph842
from Greer, SC, United States
Gender:Male
Length of ownership:1 week
I recently bought and installed this system myself. My first thought was the cameras were a little big but installed it anyway. The install was pretty much straight forward. If you can hook up your kids game system then the hook up should be no problem, its would be hard to get wrong. I have professional experience running and hiding wires so that was no issue for me, but see it could be a little difficult you do not have any experience doing this. After the install the set up was easy and my 10 year old did most of it. He was able to connect the system to Ipads and smart phones easily with the FREE available app. The only negative I can find other than the size of the cameras is I have noticed that the with out any ambient light the night vision does not work as good as I thought it would be. As for the size of the cameras after I got them installed and use to seeing them the size no longer bothers me and I actually see were them being more visible would deter somebody that is up to no good. For a home system I recommend it even though it might be over kill.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Purchased a month ago.
on January 8, 2016
Posted by: No intruders
from Westchester, NY, United States
Gender:Male
Length of ownership:1 month
I recently purchased this a month ago after doing a lot of research on the internet for security systems. Defender Sentinel Pro seemed to be the best product for my home security needs. I would like the cameras to be of higher resolution, however, I don't think there are any cameras at a higher resolution within this price range. I will also say that the system and its directions are difficult to set up without customer service directing you. Luckily, Defenders customer service is excellent and on point. I have had to call or email several times and it has ben a pleasure to get help from them. Mitchel was exceptional at figuring out my setup issues and concerns. I highly recommend you contact them with any questions or concerns immediately. Thank you Defender, I am a pleased customer.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome system!
on January 10, 2016
Posted by: Dr Mann
from Plano, TX, United States
Gender:Male
Length of ownership:1 month
This is my first home system and it is just awesome! Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Customer Service excels
on January 11, 2016
Posted by: chasg13
from Phila suburb
Gender:Male
Length of ownership:1 month
I recently purchased the 21159 system as an upgrade to my current system which is a 21173 that is still under warranty but is now a discontinued model. I have had two occasions to contact Customer Service and both times I was quite pleased with the outcomes. I was provided an extended warranty after the first contact and upgraded replacement cameras after my second contact as the cameras for the 21173 system were no longer available. As it turns out, the replacement cameras were identical to those in the 21159 system I had just purchased. Based on the reviews of the 21159 and comparable models I am excited for the weather to warm up a little so I can mount the new system cameras and DVR.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple and Safe
on January 12, 2016
Posted by: Mr Red
from Greensboro, NC, United States
Gender:Male
Length of ownership:1 month
Bought for our retail location to help stop loss. The system installs very easy and the instructions are crystal clear. Lot's off great features as well
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Switched from Swan
on January 12, 2016
Posted by: fatjack
from Philadelphia, PA, United States
Gender:Male
Length of ownership:1 week
Compared to the Swan system I had, this is like a dream. From the networking setup to the cell phone app, this was a snap.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product with outstanding technical support!!
on January 13, 2016
Posted by: perk
from LaPlace, LA, United States
Gender:Male
Length of ownership:1 week
Installed system with no problem.Only problem I had was setting up software for remote viewing on my ipad & iphone.After messing around with it for about a hour I decided to give technical assistance a call.Phone was answered promptly and a service tech by the name of Michel had me up & running in about 10 minutes.It was as simple as changing my password to all numbers.Thanks Michel great job!!!
Overall the cameras are excellent.For the price you can't beat it.The only problem I have is trying to set the motion sensors at the correct level.Even at its lowest setting it goes off alot.I may decide to just leave them record all the time.Also the Clearvu app to view online can be glitchy at times.For the most part it works but at times it has trouble connecting.
Overall I'm satisfied with the system.Great value with excellent customer service(Michel)
Overall the cameras are excellent.For the price you can't beat it.The only problem I have is trying to set the motion sensors at the correct level.Even at its lowest setting it goes off alot.I may decide to just leave them record all the time.Also the Clearvu app to view online can be glitchy at times.For the most part it works but at times it has trouble connecting.
Overall I'm satisfied with the system.Great value with excellent customer service(Michel)
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on January 14, 2016
Posted by: Sherryg
from Hialeah, FL, United States
Gender:Female
Length of ownership:1 month
I bought the camera set on line and picked it up at Home Depot. It took some work to get everything going including the installation. After a lot of back and forth on emails, Michel called me and walked me through everything that needed to be done PERFECTLY!! You have an awesome in this man and I recommend him highly for making things go so smoothly!! :)
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com