Customer reviews from defender-usa.com
Defender - Sentinel Pro 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Average customer rating
4.7
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
340
4 Stars
102
3 Stars
12
2 Stars
4
1 Star
4
98%of customers recommend this product.
(
436 out of
447)
Customer Reviews for Defender - Sentinel Pro 8-Channel, 4-Camera Indoor/Outdoor DVR Surveillance System - Black
Customer Rating
5
Simple install - Easy to monitor
on November 30, 2015
Posted by: swhaleyword
from Austin, TX, United States
Gender:Male
Length of ownership:1 week
Installed this on a home installation. The hardest part was running the lines to the cameras inside the tight attic spaces. The hookup to the DVR as well as the online app was effortless. It was up and operational in a matter of minutes.
If you are wondering if the night vision cameras are worth the extra cost, they are!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Just upgraded
on December 14, 2015
Posted by: Palmer Hardware
Gender:Male
Length of ownership:1 week
Just upgraded from a older 8 camera defender to a new 16 camera defender. Could not be happier with the defender products. They are easy to install and very easy to set up remote monitoring from a iphone.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love the system
on December 23, 2015
Posted by: Mel9
from Dowagiac, MI
Gender:Female
Length of ownership:3 months
I purchased this on Oct 27, 2015. Waited to review until I actually used the system to see how it worked.
The most time consuming part of installing the cameras was to dig trenches and put the wire inside piping. Once all the prep work was done, the rest of the system was super easy to hook up, actually pretty user friendly. The cameras have a nice wide view, very clear, very sturdy heavy duty, but when pitch black outside, really can't see all that much. If you have an outside light on, then the visual is pretty good. I put my cameras on motion, then I receive email updates every 10 minutes. I would rather have it notify me only when the motion is set off and not at 10 minute intervals. I had a few questions while I was trying to set up my email and the customer service is excellent and very helpful. I am so glad that I purchased this system, love it!!
The most time consuming part of installing the cameras was to dig trenches and put the wire inside piping. Once all the prep work was done, the rest of the system was super easy to hook up, actually pretty user friendly. The cameras have a nice wide view, very clear, very sturdy heavy duty, but when pitch black outside, really can't see all that much. If you have an outside light on, then the visual is pretty good. I put my cameras on motion, then I receive email updates every 10 minutes. I would rather have it notify me only when the motion is set off and not at 10 minute intervals. I had a few questions while I was trying to set up my email and the customer service is excellent and very helpful. I am so glad that I purchased this system, love it!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
2
Diasappointed
on June 19, 2014
Posted by: Cobra
So far disappointed. 2 of 4 cameras are defective (no color from cameras) and I had to pay to ship them back in order to get replacements.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
3
System OK
on September 11, 2014
Posted by: Bob in Phoenix
from Phoenix, AZ, United States
Length of ownership:1 month
I received my Defender 21159 four camera system on 8/8/14. I tested the system and found one camera did not work. I immediately contacted CWD, the distrtbutetor for Defender. I was told that the quickest way to get a replacement was to buy one and send the defective one back for a refund. That took more than a month, very poor customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Picture is great but I can not view online
on November 24, 2014
Posted by: JDYX4
from Fort Worth, TX, United States
Gender:Female
Length of ownership:1 week
After receiving cameras we tested them all out to make sure they worked and then installed them all very easily. It was very nice to have extra long cables so there was no extra expense. The picture is great but we can not view it online. I had a local professional come to set up the online viewing but he worked on it all day but was unable to get it to work. The 1Step application does not work and he even tried other online viewing applications but none would work with the DVR. Unhappy with the branding and compatibility of the DVR.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
2
Dead DVR?
on October 31, 2015
Posted by: peter_k
from New York
Gender:Male
Length of ownership:1 month
I bought the unit at Walmart (DEFENDER Sentinel Pro Widescreen 8CH Security DVR with 2TB Storage and 8 Surveillance 800TVL Cameras with 150ft Night Vision) and picked it up October 10. I hooked up all 8 cameras to the DVR and tested the system - all was good, including the remote access. I then unplugged everything and shut the system down, then unplugged the DVR. I then proceeded laying the cables in the attic. I had to wait until extension cables arrived to complete the installation. After almost 4 weeks (with other projects interfering with the installation) I hooked up all cables and plugged in the DVR but no lights came on. This was on a Friday night which means I had no one to talk to from Defender.
I will update (provided the website lets me) as soon as the situation is resolved. But so far, all I see is the infrared lights glowing on the cameras.
I will update (provided the website lets me) as soon as the situation is resolved. But so far, all I see is the infrared lights glowing on the cameras.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Priced Product!
on February 15, 2014
Posted by: Bkahler
from Englewood, OH, United States
Gender:Male
Length of ownership:1 week
This is a great price point for the entry level person. We will be using it to monitor our home area in town. The great thing is it has simple to follow directions and is very easy to install just plug and play type system. Waiting for the additional cameras to be available for purchase to add a few more to the system since it is a 8 channel DVR.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com