Customer reviews from simplehuman.com
simplehuman - 13-Fl.-Oz. Sensor Soap Pump Dispenser with Caddy - Brushed Nickel
Average customer rating
4.6
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
49
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for simplehuman - 13-Fl.-Oz. Sensor Soap Pump Dispenser with Caddy - Brushed Nickel
Customer Rating
5
Good pump, but GREAT customer service.
on January 20, 2015
Posted by: Remy D.
I bought this pump for my house, mom loves it. It does what it advertised to do, and does it well. And it looks really fancy. At first we bought their soap, but mom didnt like it, so we just stick to conventional soap (Dawn and Palmolive).
The one I've got in Bed, bath and beyond broke probably within 2 weeks (a defective unit, it can happen to anything). I contacted Simplehuman for support and they were great. They offered me to fix it for free or send me a replacement, and so they did. The one they sent has been running great for the past month+. This company backs up their products. I would do business with them again.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great
on November 19, 2015
Posted by: Anonymous
I love this soap pump, it looks great and works great.
Written by a customer while visiting simplehuman.com
Customer Rating
5
13 oz Sensor pump with caddy
on April 15, 2015
Posted by: Anonymous
We're very pleased with the 13 oz sensor pump with caddy. I wanted that 13 oz pump but it was no longer available by itself so had to buy it with the caddy. I didn't think I'd like the caddy but it is perfect for the nylon scrubbing pad that I no longer have to find below the sink.
Written by a customer while visiting simplehuman.com
Customer Rating
4
Simplehuman pump with caddy
on May 8, 2016
Posted by: Kristen O.
The caddy is too wide for my sink/counter. The area it needs to be is narrow. The caddy is great, just doesn't fit! I would like to return the caddy but I did not save the receipt. Can I still return it and get my money back?
Written by a customer while visiting simplehuman.com
Customer Rating
2
Very convenient, but it used
on August 16, 2020
Posted by: Roman L.
Very convenient, but it used up batteries quickly and mine stopped working completely after a relatively short time.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Super I love my soap dispenser
on March 17, 2020
Posted by: Evelisse
simplehuman answer my request very quickly and they send me a new one when mine was having trouble working.
Written by a customer while visiting simplehuman.com
Customer Rating
4
Sensor pump w/ caddy
on July 14, 2015
Posted by: Ft
These sensor pumps are great household devices. I have several of the smaller rechargeable units already in our bathrooms. This was an upgrade / replacement for the kitchen unit that was damaged in a fall. (It would have gotten 5 stars if it was a rechargeable unit like the others.)
The sponge caddy is useful, but the entire unit has a bit bigger "footprint" than the smaller rechargeable units, and is difficult to make it sit evenly on the sink edge itself, whereas the smaller rechargeable units are a perfect fit. OTOH, it holds more soap.
One other slight flaw in these is that they are definitely unable to sustain even a short fall to a relatively soft (linoleum) surface. I have had two that have suffered malfunctions or breakages on a two or three foot fall (due to the containers being slightly soapy and damp). Maybe a more robust build and some tougher testing would help.
Still, despite these minor issues and the relatively high price, I consider these dispensers yet another great Simplehuman product. They have definitely helped us become even more hygienic (due to ease of use) and we now can use measured amounts of soap. (We use our own organic biocompatible soap instead of the scented, colored soap they supply, and despite the fact that ours is much thinner and more dilute, it functions beautifully with minimal maintenance.
We consider them indispensable, and we now have one by every sink.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Sensor pump with caddy
on January 11, 2020
Posted by: Elsa
I love my sensor pump. It is so hands-free and I can use as little or as much as I want. The best gift ever! Thank you for your wonderful customer service and technicians who were able to fix the problem!
Written by a customer while visiting simplehuman.com