Customer reviews from frigidaire.com
Frigidaire - Gallery 20.4 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.8
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
10
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
2
79%of customers recommend this product.
(
22 out of
28)
Customer Reviews for Frigidaire - Gallery 20.4 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Don't Buy
on October 31, 2016
Posted by: hbadger
from Cape Cod, MA, United States
Purchased this mainly for the convenience of a freezer light and Frigidaire reputation. Big mistake. First off, the freezer will not get down to 0 degrees no matter how many items are in it. (Vents are not blocked, door not opened often.) Also, I had to adjust the refrigerator lower than "factory settings" because the temperature was 40 to 41 degrees without the adjustment. Door shelf flexibility in the refrigerator section is a joke. The "custom flex" bins have limited height adjustments compared to every refrigerator I have ever owned. The full width meat/snack drawer takes up too much space and blocks what little light there is from any shelves beneath it if it has anything in it. I am sorry we purchased this product and would not recommend it to anyone. Junk.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 11, 2016
I am sorry to hear of your temperature challenge with the refrigerator, hbadger. I have some items for you to check. Start by ensuring that the doors are fully closed and nothing is preventing them from closing. Do a visual inspection of the door gasket, making sure it is fully seated in the retaining channel. Look for open areas between the gasket and the body of the cabinet. If your gasket is pulling out of the channel:
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
I hope this has helped! If you have any questions, reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
I hope this has helped! If you have any questions, reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Fridge
on November 16, 2016
Posted by: Benj18227
from Cleveland, OH, United States
[This review was collected as part of a promotion.] I bought this fridge for my garage and it works perfectly. Also has an alarm if you leave the door open. With 3 kids that is the best thing ever!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
great refrigerater
on February 13, 2016
Posted by: pammysue
from New Jersey, United States
Bought about 3 months ago. Love it. Nice looking . Very clean looking .
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
freezer doesn't stay cold enough
on April 26, 2016
Posted by: bbeth
from Goffstown NH
I've had 2 types of thermometers in the freezer, both record to as low as 8 degrees. usually more like 13. (ice cream is always on the soft side.) no blocked vents. Tried full or not. only 2 of us live here, so there is minimal opening. set as cold as possible
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 8, 2016
Thank you for sharing your feedback, bbeth. I recommend making sure that your freezer gasket is sealing properly to prevent warm air from entering. Also make sure that if you have your refrigerator located in your garage that’s colder than 34 degrees that it will affect the cooling performance. I hope this is helpful. Please feel free to reconnect with us directly should you have any other questions or concerns. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Refrigerator
on September 2, 2017
Posted by: rowhite
from Conneaut, Ohio, United States
[This review was collected as part of a promotion.] I bought this refrigerator and waited two months to get it from manufacturer. It is all I expected, and seems to be working fine.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the new refrigerator!
on June 8, 2015
Posted by: Rebeccah
from Atlanta, GA, United States
I bought a new range and was so pleased, I got a new refrigerator too!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great addition to my new kitchen
on June 19, 2015
Posted by: mohrganjf
from Delray Beach, FL
Bought it a few mos ago (3/6/15)..........spacious and easy to navigate BUT door handle seems to be coming away from door. .....ugh
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
love the lighting and layout
on March 15, 2016
Posted by: mayflr
from Elizabeth, WV, United States
we purchased this refrigerator and are extremely pleased with it's great looks and the space inside. very nice
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com