Customer reviews from apc.com
APC - Smart-UPS 3000VA Rack-mountable UPS - Black
Average customer rating
4.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
11
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
86%of customers recommend this product.
(
12 out of
14)
Customer Reviews for APC - Smart-UPS 3000VA Rack-mountable UPS - Black
Customer Rating
5
Excellent UPS
on March 13, 2019
Posted by: jrob5660
from Memphis, TN
I've had this installed in my server room for 5 months now and it has saved our network from quite a few brownouts and a brief outage. In addition to that, the Cloud service account has active monitoring and email notifications to let you know whenever your network is experiencing issues. I also purchased the NIC for this to allow SSH configuration and access. Great UPS. I'll be sure to update this review if anything changes.
Pros: Easy to Perform Maintenance, Ease of Management, High Quality, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Cannot Easily Download Firmware Updates
on January 28, 2019
Posted by: RW41
from Houston Tx
Bought this back in Dec. 2018. Ordered a network card 2 for in house management.
The Firmware Upgrade manager says I have a FW Upgrade available but when I browse for it, none of the .enc files show up until you enable all files. Then none show they are for an SMT3000. Lastly reading all the txt files they indicate some should be compatible, but the wizard says they are not. So then I go to APC to see if I can download an .ENC (firmware file) and for my model they steer towards an .MIB file which the Upgrade wizard rejects. It used to be this process took minutes to achieve on APC support, but now it takes hours and tomorrow I will call for technical support. For my own references, I have been using APC UPS' for 20+ years. After this debacle it may be time to rethink this strategy.
The Firmware Upgrade manager says I have a FW Upgrade available but when I browse for it, none of the .enc files show up until you enable all files. Then none show they are for an SMT3000. Lastly reading all the txt files they indicate some should be compatible, but the wizard says they are not. So then I go to APC to see if I can download an .ENC (firmware file) and for my model they steer towards an .MIB file which the Upgrade wizard rejects. It used to be this process took minutes to achieve on APC support, but now it takes hours and tomorrow I will call for technical support. For my own references, I have been using APC UPS' for 20+ years. After this debacle it may be time to rethink this strategy.
Pros: High Quality, Fast, High Confidence Level in 24/7 Uptime
Cons: Difficult to Use, Difficult Maintenance, Difficult Management, Lacking Vendor Support
No, I would not recommend this to a friend.
Response from apc.comBy APC Product Support, CCC, January 30, 2019
Thank you for bringing these concerns to our attention. We apologize for any inconvenience or frustration this may have caused. Updating the firmware on the SMT3000C is normally a simple process managed through the LCD or SmartConnect interface. It may make sense for you to contact our support team for further assistance.
https://www.apc.com/us/en/support/contact-us/index.jsp
https://www.apc.com/us/en/support/contact-us/index.jsp
Written by a customer while visiting apc.com
Customer Rating
5
Awesome UPS
on June 30, 2020
Posted by: naduka
Large capacity 3000VA Rackmount that only takes up 2U of space! Includes the remote management SmartConnect software which works great. This thing looks great and gives tons of run time for just 2U! Highly recommended!
Pros: High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Always Reliable
on April 11, 2017
Posted by: Rock
from Seattle, WA
This unit have become our standard UPS installation for every managed services customer we have.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
APC UPS
on April 27, 2017
Posted by: knel
from Seattle
APC has been my go to when a customer needs anything power/cooling related. I have only received positive feedback from customers regarding APC products.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
3000va
on June 26, 2017
Posted by: Bob
from Detroit
The 3000va is an excellent product. It maximizes battery performance and life. It integrates with the AP9630 for full network management.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Does exactly what I need it to do
on February 26, 2019
Posted by: atw1010
from St. Cloud, MN
I'm using this for a rack in a small data center with only a couple servers, a small SAN, and networking gear. Has worked flawlessly. Would recommend.
Pros: Ease of Management, Good Value, High Quality, High Confidence Level in 24/7 Uptime
Written by a customer while visiting apc.com
Customer Rating
5
Excellent Performance for the price
on April 18, 2019
Posted by: srudolph
from Ca
I provided this unit to an end user, and they love it. Easy to install and manage
I would recommend this to a friend!
Written by a customer while visiting apc.com