Customer reviews from cuisinart.com
Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Average customer rating
4.7
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
337
4 Stars
54
3 Stars
13
2 Stars
2
1 Star
8
95%of customers recommend this product.
(
325 out of
342)
Customer Reviews for Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Posted by: Strub20
Gender:Male
Verified Purchase:Yes
I purchased this guy to help speed up my ice cream making process. It definitely has helped on the wait time for the bowl in the freezer like I had to do on my ICE30.
Unfortunately the container on this one is much smaller and seems to make the bowl way to cold when making chocolate anything. The mixture hardens along the side of the bowl causing the machine to slow down and eventually lock up. The motor also slows down a bunch when adding small amounts of ingredients in the last 5 minutes. I find that when the ice cream is close to being done i remove the paddle, add my soild ingredients then mix it by hand quickly.
Dont get me wrong, it serves it's puropse but seems the added steps are a negative to me on a mechine that costs over double.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: FAIRFAX22030
from Fairfax VA
Gender:Female
Verified Purchase:Yes
I would give this machine a 5 if it wasn't so hard to get the device really clean. Having only used it 4x, I am still in the learning mode. My "learnings" so far... (1) follow the instructions and don't put more than 4 cups (1QT) of base in the machine, even less if you are adding in chips, nuts, etc. It'll overflow as it freezes and is a real mess to clean up. A small spray bottle with water can be used to "wash" away any ice cream that has made its way into the crevices around rim of the freezer compartment. Most online recipes seem to be for 2 QTS, so just make 2 batches or scale back the recipe. (2) Add any mix-ins before the ice cream gets too hard. It should be "rolling" in the machine. It if it too hard, the mix-ins just sit on the surface. (3) Find the sweet spot where the ice cream is frozen enough to not melt before you are done transferring it to your freezer container but not so hard that it is difficult to get off the dasher. Trial and error the only to do this.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Deltward61
from Sterling Heights, MIchigan
Gender:Male
Verified Purchase:Yes
This is an amazing ice-cream maker. It has its own compressor and requires no pre-freezing of bowls. It makes ice cream in about 40 minutes from scratch. Just mix the ingredients, pour them in, set timer and start it up. I have make around 20 batches of ice cream. No issues. I highly recommend this over models that require you to freeze the bucket or use ice, etc. Even has a keep cool feature that runs 10 mins. after it finishes.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: peanut23343
from Fernley, NV
Gender:Male
Verified Purchase:Yes
After the first ten or so uses the gears on the machine and the bottom of the hopper started popping and not grabbing.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 21, 2023
We are sorry to hear about your experience with your Cuisinart Ice Cream and Gelato Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience so that we can get more information to help solve the problem. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com
Posted by: PetiteInSeattle
from Seattle, WA
Gender:Female
Verified Purchase:Yes
So I've had my Machine for a little over a month. I researched and then purchased it following a trip to Florence and missing Gelato. What I loved about this machine is that it has attachments for both ice cream and gelato and that you don't have to remember to freeze the container ahead of time and that due to the built in compressor, I can make back to back batches without delay. I've used it at least 6 times since then and have enjoyed the convenience. I can't say much yet for reliability, but I will be putting this machine through the tests to find out how durable it is!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Ron B-I
from New York, NY
Gender:Male
Verified Purchase:Yes
Hard to clean the machine after churning. Even when filling the bowl with less the maximum amount the frozen product flaws out. There is a gap between the rubber seal and the body that can only be cleaned with a toothpick.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: notbennotjerry
from Martinsburg
Gender:Female
Verified Purchase:Yes
Makes fabulous ice cream. I've been sharing with family and neighbors. The only advice I have for those making this purchase, be sure to have spatulas of various sizes so you can remove the ice cream from the crevices in the paddle. There are several crevices and of different sizes. None of the how to videos show the part of removing the paddle. It will have a lot of ice cream stuck in those crevices. Also, do not fill the mixture to the top as it expands as it goes through the mixing, chilling process. Leave at least 2 inches for expansion. Tis better to run the second batch than have ice cream oozing out the top.. I have made coffee, butter pecan, mango, vanilla with mint chips and I highly recommend this unit and look forward to making many more flavors. Love this machine.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: EveC
Gender:Female
Verified Purchase:Yes
I have coveted this machine for years. When it hit my price point I made the purchase and it’s every bit as wonderful as I had hoped. I’m a household of one and I can have luscious ice cream frozen in 20 minutes when I fill 1/3 full. Large batches deliver soft serve in 60 minutes. Operation is straightforward. Clean up is easy unless you overfill. Negatives include noise level is really high reminding me of the old electric models used with ice and salt (I tune it out as I know I’ll have homemade ice cream shortly), it’s heavy, and it’s large. For easily making ice cream it’s an excellent product - no ice needed, no salt, no remembering to put a canister in the freezer, and no pre-chilling the mixture needed. Overall I give it 4 stars as it does exactly what it’s supposed to do very well. Noise control is an opportunity for future product improvement.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com