Customer reviews from sony.com
Sony - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
3.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
24
4 Stars
11
3 Stars
11
2 Stars
5
1 Star
5
73%of customers recommend this product.
(
40 out of
55)
Customer Reviews for Sony - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Posted by: Heff2
Verified Purchase:Yes
This TV is awesome when I first got it I wasn't to sure.. I played with the settings to my liking . Sure Netflix wasn't working yet but I knew it was in a update soon .. There is a issue with sound from optical out only in stereo, but then I know Sony will fix it with a update. 4K looks just awesome up converting is like 1080p.. Just give Sony time to
Work out some bugs. There were other TV manufactures that went through the same thing.. This is a great tv for the price ...
Nice job Sony!!!
Work out some bugs. There were other TV manufactures that went through the same thing.. This is a great tv for the price ...
Nice job Sony!!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: TallOne
Verified Purchase:Yes
Have had this TV for a couple of weeks. The 'TV' part is great - nice picture, easy to use, etc. The 'internet' part has been more problematic. The Netflix connection is finally available (was delayed), but it can't get past the 99% buffering for some shows like a half-hour comedy show. I pulled it up on my iPad and tried to get it to work that way, but not successful. Getting around the internet parts isn't intuitive either.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, June 10, 2015
Hello TallOne! Thank you for sharing your experience with this unit, we would like to recommend to try the steps available through the following links to try to solve the issue with the network connectivity:
https://us.en.kb.sony.com/app/answers/detail/a_id/56570/p/61659%2C95543%2C95552%2C95756/c/65%2C66/kw/internet%20video
https://us.en.kb.sony.com/app/answers/detail/a_id/58030/p/61659%2C95543%2C95552%2C95756/c/65%2C66/kw/loading
https://us.en.kb.sony.com/app/answers/detail/a_id/56570/p/61659%2C95543%2C95552%2C95756/c/65%2C66/kw/internet%20video
https://us.en.kb.sony.com/app/answers/detail/a_id/58030/p/61659%2C95543%2C95552%2C95756/c/65%2C66/kw/loading
Written by a customer while visiting sony.com
Posted by: JARold
Verified Purchase:Yes
Overall, this is a great TV and replaces our previous Sony DLP. Color is crisp and bright. One issue is, although the sound quality is good, the volume is low. This can be remedied with a sound bar. But I was disappointed that, after spending this amount of money on a TV, an additional purchase was required. Also, we didn't intend to wall mount this TV and the selection of a sound bar was limited due to the fact that the TV remote control sensor is located at the bottom of the TV. We ended up purchasing a sound board that sits under the TV stand.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: JimBoy
Verified Purchase:Yes
Love the picture... what else can I say "It's a Sony"!!! The 3d glasses work sometime and not others... don't know what is going on with them. I am a Sony person from way back; however, and not happy that I bought a 3d tv and had to purchase the glasses to see things in 3d! Like I said. the 3d glasses (Sony) work only part of the time! I understand that Sony is coming out with new glasses and I think I know why....these don't work!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Terrible Upscaling
on July 12, 2015
Posted by: TVEnthu
Not sure if there is something wrong with my particular unit, but all I see on the TV is pixelated, unclear video - worse than 1080p TVs. No matter what the video source - BluRay, Netflix, Cable -- the picture quality is terrible. I've contacted Sony support but they are just sitting on the case number not doing anything.
No, I would not recommend this to a friend.
Response from sony.comBy Jerome, Sony Support, July 13, 2015
Hi TVEnthu, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number.
Written by a customer while visiting sony.com
Posted by: bardahl
Verified Purchase:Yes
I don't usually possess the most recent electronic wonders--in fact, I purchased this 4K television to replace my 10-yr-old Sony CRT. But this time I went for broke, and--WOW!--what an incredible sight to see! I am in awe of this marvel. Everything about it--sight, sound, and other features--is a dream. Every night is showtime! I gladly recommend this 4k television.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 22, 2015
Hi bardahl, This is what we want to hear, we're glad that you are satisfied with the over all performance of this TV. Thank you for choosing Sony and for this feedback.
Written by a customer while visiting sony.com
Customer Rating
1
Great picture, but don't look to stream ANYTHING
on May 30, 2015
Posted by: DZone
I've purchased Sony products for the last 30 years and this is by far the worst product I've ever seen them release. The first television stopped working (TV speakers failed) after 2 days and I had to return it to the store. The Android OS is not working correctly, so you don't have access to Ultraflix, Netflix and Amazon Prime. Other online content that appeared in the XBR55X850B model are not on this TV, so features like MLB are nonexistent.
Save your money and lots of frustration by choosing a different product.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 2, 2015
Hello DZone, We certainly empathize with your frustration and disappointment. Netflix is already available as of May 31, 2015, please make sure to update your TV, kindly check this link for the steps on how to install the software update: https://us.en.kb.sony.com/app/answers/detail/a_id/58749/c/65,66/kw/How%20to%20update%20Android%20TV. The Amazon 4K content will be available on the end of June and more applications will be added soon. Thank you for your feedback.
Response from sony.comBy Joffrey, SonySupport, June 2, 2015
Hi DZone,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
Written by a customer while visiting sony.com
Posted by: LeeJ
Verified Purchase:Yes
I'm now on my 3rd straight Sony TV. This one is amazing and can't wait for the Entertainment Industry to fully implement 4K Technologies! This 4K TV certainly is an upgrade, but once all transmittance is 4K, then it shall only get better! In the market for a new TV, then I certainly recommend this unit! AGAIN-GREAT PICTURE & COLOR
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 22, 2015
Hi LeeJ, Wow, that's great to hear! We're glad that we always meet your expectations especially on picture quality of this TV. Thank you for choosing Sony, we appreciate it.
Written by a customer while visiting sony.com