Customer reviews from microsoft.com
Nokia - Lumia 1520 4G Cell Phone
Average customer rating
4.5
(532 Reviews)
Rating breakdown 532 reviews
5 Stars
379
4 Stars
92
3 Stars
24
2 Stars
18
1 Star
19
90%of customers recommend this product.
(
478 out of
532)
Customer Reviews for Nokia - Lumia 1520 4G Cell Phone
Customer Rating
1
It not great. i wish i had stick with samsung.
on May 6, 2015
Posted by: TPT111
from New York, NY, USA
The phone screen is very weak. 3 exchange the same thing happen to every phone. The screen pop off like it so fragile. I thought nokia is durable ? guess their product aren't. The phone program freezes. Multiple time even when left in pockets. My first Nokia and it will be my last.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
3
1/2" too big
on September 20, 2014
Posted by: WPUser76987
from Boston, MA, USA
If this phone were a 1/2" smaller, I would have bought it without question. 5.5" would have been perfect. 6" is just over the threshold of being too big. The features are really amazing though.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
3
Good, could have been better
on December 30, 2013
Posted by: anupj
from Minneapolis, MN
Pro:
1. Offline Maps and Navigation.
2. Large Screen.
3. Very good battery life.
4. Clear screen
1. Offline Maps and Navigation.
2. Large Screen.
3. Very good battery life.
4. Clear screen
Con:
1. Cannot change text size to be smaller than a particular size. So many times you see same quantity of data as on other phones but bigger size. Would be nice to allow reducing size to accommodate more content on screen.
1. Cannot change text size to be smaller than a particular size. So many times you see same quantity of data as on other phones but bigger size. Would be nice to allow reducing size to accommodate more content on screen.
2. On maps, you have option to view ATM or gas stations, etc but cannot navigate to it by trying to select it from map. You have to go to search.
3. The sound quality is not great. Sort of sounds like the other person is speaking by keeping phone mic very close to mouth.
4. Cannot edit a letter from a word. E.g: I mistakenly type in hotmsil instead of hotmail, now I need to retype the whole word instead of just changing s to a. Selecting particular character or repositioning cursor is very difficult. With larger screen I expected this kind of editing to be easy.
5. No easy way to hide keyboard.
6. Tried to send feedback to Nokia multiple times from phone but fails everytime. Same for Nokia maps. Seems you cannot send feedback though they have the option. Is this deliberate?
7. Voicemail needs me to be disconnected from WiFi. That is foolish.
8. Disk space is very poor, only 16GB.
Pros: Personal, Business
I would recommend this to a friend!
Written by a customer while visiting microsoft.com
Customer Rating
1
I miss Android
on January 23, 2015
Posted by: nstef
from Nashville
I absolutely hate this phone. I don't ever remember hating anything in my life more than I hate this phone. I miss my old Android that hardly worked anymore, because it did so much more than the Nokia Lumia.
The Apps are terrible, the operating system is horrible, I can only access brand new emails, every calendar event I program somehow saves several times, the auto-correct makes me sound like an idiot, (hey Nokia, I typed "look" in the email to a prospective new employer, why did you change it to "lol"?).
I saw the awesome reviews for the Nokia Lumia, but I wonder if they're real.
The Apps are terrible, the operating system is horrible, I can only access brand new emails, every calendar event I program somehow saves several times, the auto-correct makes me sound like an idiot, (hey Nokia, I typed "look" in the email to a prospective new employer, why did you change it to "lol"?).
I saw the awesome reviews for the Nokia Lumia, but I wonder if they're real.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
2
Eh. Just Eh
on September 10, 2014
Posted by: JC91
from San Marcos, TX, USA
I have had this phone since January. The battery is decent, the charge keeps on going down. Not many options for the cases of the phone. There are many problems with this, such as the phone keeps on opening apps at random; such as, always opens up the camera app when I do not need to. The phone has great potential, but lacks what other phones have... the apps. I would not recommend this phone, mainly because there are too many issues that are not updated, since there are rarely any updates.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
3
Not worth it
on September 16, 2015
Posted by: BettElijah
from Bettendorf, IA, USA
Its a great phone at first, awesome video and camera, texting works great, the phone as a phone works great. the only HUGE downfall is the apps. you'll think you'll get over it after a few months with the phone, but the lack of apps only shows more and more as you use you phone more and more. some of the basic apps that you would expect, like Instagram and vine, don't work very well (and i believe the Instagram is still in its beta). Sure there are some apps that work to replace the official ones, but they are missing a few crucial apps that aren't even available at all. If you like, have, or are even interested in snapchat, don't buy this phone, for the app is nonexistent on this platform.
durability is fine for a few months, but due to the size of the phone, it is susceptible to slide out of your pocket due to its weight. If you do buy this phone you will probably want a case for it to. guess what?? there are very few cases available for this phone. took me about 6 months to find a decent one. another downfall is that with it already being a big phone, the case will only make it bigger, making it harder to put in your pocket, and more annoying to carry around.
even though Nokia are notorious for being a durable phone, it still is able to crack and become damaged. the outside color hides damage very well, but once you crack the screen, its game over. the phone, being the size and weight that it is, will be more prone to drop, slide and fall to the ground. It will stand it for a while, but the constant slips that happens in life will ultimately leaving you with a cracked screen sooner or later.
Overall, be cautious if you are going to get this phone. its not easy to replace and is quite expensive as well. its a great conversation starter and good for the basics like communication and camera, but if your looking for something that will allow you to stay updated with the latest apps and ease or even use basic one, like i had previously mentioned, look for another product. Windows has not been able to compete with the apple and android when its come to apps, no matter much the push that they are getting better. it may be true, but its happening at a snails pace. by the time they probably get the apps you want, you could have been using them for the year or so with another phone and possibly even the new latest and greatest one that windows hasn't even touched yet.
I hoped this helped you in your search for your new phone, remember, this phone is frustrating, and will take time to get used to. you'll be able to manage it while its not cracked, but once it does, things will stop working for no reason and it will be unbearable to work with
durability is fine for a few months, but due to the size of the phone, it is susceptible to slide out of your pocket due to its weight. If you do buy this phone you will probably want a case for it to. guess what?? there are very few cases available for this phone. took me about 6 months to find a decent one. another downfall is that with it already being a big phone, the case will only make it bigger, making it harder to put in your pocket, and more annoying to carry around.
even though Nokia are notorious for being a durable phone, it still is able to crack and become damaged. the outside color hides damage very well, but once you crack the screen, its game over. the phone, being the size and weight that it is, will be more prone to drop, slide and fall to the ground. It will stand it for a while, but the constant slips that happens in life will ultimately leaving you with a cracked screen sooner or later.
Overall, be cautious if you are going to get this phone. its not easy to replace and is quite expensive as well. its a great conversation starter and good for the basics like communication and camera, but if your looking for something that will allow you to stay updated with the latest apps and ease or even use basic one, like i had previously mentioned, look for another product. Windows has not been able to compete with the apple and android when its come to apps, no matter much the push that they are getting better. it may be true, but its happening at a snails pace. by the time they probably get the apps you want, you could have been using them for the year or so with another phone and possibly even the new latest and greatest one that windows hasn't even touched yet.
I hoped this helped you in your search for your new phone, remember, this phone is frustrating, and will take time to get used to. you'll be able to manage it while its not cracked, but once it does, things will stop working for no reason and it will be unbearable to work with
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
1
Great potential, poor execution
on October 18, 2014
Posted by: WindyCityNate
from Chicago, IL
This phone has the potential to be truly amazing. The OS is clean and refreshing. Pinning apps to a scrolling screen makes it easy to quickly find any app. The live tiles are also a great feature. The screen has great resolution. I love word flow for texting. Cortana is much more aware and helpful than Siri.
Sadly, the camera died within the first month of use. The camera took wonderful pictures, it's too bad that the hardware failed. In addition to the camera issue, whenever Cortana is pinned to the Start screen, the app locks up the phone and drains the battery (from a full charge to 0% in less than two hours). This happened on four occasions. Even unlocking the phone causes the screen to be stuck on constant "resume..." or "loading..." until a soft reset is performed. After removing Cortana from the Start screen, the phone worked fine.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
1
FREEZES UP AND RARELY GETS 4G
on November 5, 2014
Posted by: billk
from Nj
I have to reset my phone once a day to keep it from bricking. It's an LTE phone. I rarely get 4G.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com