Customer reviews from manufacturer
Hotpoint - 17.5 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.5
(600 Reviews)
Rating breakdown 600 reviews
5 Stars
421
4 Stars
126
3 Stars
28
2 Stars
9
1 Star
16
92%of customers recommend this product.
(
507 out of
551)
Customer Reviews for Hotpoint - 17.5 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
1
not so great fridge
on May 13, 2024
Posted by: NotSatisfied
from Omaha
Not even less then a month, the freezer is over freezing our stuff and the bottom fridge does not cool
No, I would not recommend this to a friend.
Response from manufacturerBy Michael, Hotpoint_Appliances, May 13, 2024
We hate to hear that your new refrigerator is over-freezing in the freezer but not cooling well in the fresh food section. We want to help. We recommend taking a look at the articles below for things you can check out on your own.
Over-freezing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
Fridge not cooling:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you continue to have issues, we suggest having your unit diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Over-freezing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
Fridge not cooling:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you continue to have issues, we suggest having your unit diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting manufacturer
Customer Rating
5
Good product
on June 20, 2024
Posted by: Shed
Got in the afternoon. Water in freezer was frozen over night
Written by a customer while visiting manufacturer
Customer Rating
5
Outdoor fridge
on July 6, 2024
Posted by: Bb39
from Carlisle PA
We bought this fridge for our pool pavilion and are please with it so far. Despite the hot summer temps it keeps everything cold.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great Features
on August 2, 2024
Posted by: Anonymous
from Lawrenceburg Indiana
I have had it 9 months an I love it. It stays really cold.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great feature
on October 9, 2024
Posted by: Cheybug
Really good nice prouduct freeze really good work nice
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
HPS18BTNRWW Refrigerator Review - 4/5 Stars
on January 26, 2025
Posted by: GSLADE
from Mississippi
Pros:
Spacious Interior: The 18 cu. ft. capacity offers plenty of storage for a medium-sized household. Shelving is adjustable, making it easy to fit larger items.
Energy Efficiency: It's Energy Star rated, so I feel good about my energy usage and the savings on my electricity bill.
Quiet Operation: The fridge runs quietly, which is a big plus for open-plan living spaces.
Sleek Design: The clean white finish fits well in most kitchen aesthetics and is easy to wipe clean.
Cons:
Basic Features: While it covers the essentials well, there are no bells and whistles like a water dispenser or advanced cooling technology.
Freezer Space: The freezer is adequate but could use better organization options, like a sliding shelf or an extra bin.
Overall, the HPS18BTNRWW refrigerator delivers excellent performance for its price range. It’s perfect for someone who values functionality and reliability over fancy features. If you're looking for a no-nonsense fridge that gets the job done, this is a great choice!
Spacious Interior: The 18 cu. ft. capacity offers plenty of storage for a medium-sized household. Shelving is adjustable, making it easy to fit larger items.
Energy Efficiency: It's Energy Star rated, so I feel good about my energy usage and the savings on my electricity bill.
Quiet Operation: The fridge runs quietly, which is a big plus for open-plan living spaces.
Sleek Design: The clean white finish fits well in most kitchen aesthetics and is easy to wipe clean.
Cons:
Basic Features: While it covers the essentials well, there are no bells and whistles like a water dispenser or advanced cooling technology.
Freezer Space: The freezer is adequate but could use better organization options, like a sliding shelf or an extra bin.
Overall, the HPS18BTNRWW refrigerator delivers excellent performance for its price range. It’s perfect for someone who values functionality and reliability over fancy features. If you're looking for a no-nonsense fridge that gets the job done, this is a great choice!
Written by a customer while visiting manufacturer
Customer Rating
5
Great shape
on February 21, 2025
Posted by: Naikemi
from Waterloo, IA
I bought this and I'm so glad I did, beats me having to take food over to my friend's house to keep cold.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great performance
on April 23, 2025
Posted by: SP107
from Alabama
I bought this model 3 times already, very good performance
I would recommend this to a friend!
Written by a customer while visiting manufacturer