Customer reviews from geappliances.com
GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - White
Average customer rating
4.3
(1,026 Reviews)
Rating breakdown 1,026 reviews
5 Stars
622
4 Stars
253
3 Stars
76
2 Stars
25
1 Star
50
86%of customers recommend this product.
(
862 out of
998)
Customer Reviews for GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
4
Decent Microwave
on January 3, 2017
Posted by: LeapinLarry
from CT, United States
I have the exhaust vented outside and I can tell you its powerful, it moves some air! Although doesn't cook as fast as our former counter top unit, and the over the range light needs to be brighter, our under counter LED lights put it to shame.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice features
on January 8, 2017
Posted by: vmes
from Cohoes, NY, United States
This is the first time I bought this kind of microwave. Liked the features. Liked the lights underneath. Works well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working
on February 20, 2017
Posted by: Kelbam121
from West, Texas
A year and a half after I bought this, it stopped working....no less lights, vent, heat, nothing. I will not be purchasing another GE product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy BRENDAatGEA, GE Appliances, March 1, 2017
Hello Kelbam121,
Thank you for writing a review on your microwave. We regret your experience and we would like to look into this issue for you.
If you have not yet replaced the unit, please forward this email to eResponse@ge.com. Please include the following information:
~Contact Name
~Home Address
~Phone Number
~Serial Number
~Date of Installation
We have shared your comments with our Cooking Quality Engineers.
We look forward to your reply and thank you for your feedback.
Stopped working 172115259
PVM9195SFSS
Age 35-44
Why I chose this product Online Research
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? In-Store
A year and a half after I bought this, it stopped working....no less lights, vent, heat, nothing. I will not be purchasing another GE product.
Thank you for writing a review on your microwave. We regret your experience and we would like to look into this issue for you.
If you have not yet replaced the unit, please forward this email to eResponse@ge.com. Please include the following information:
~Contact Name
~Home Address
~Phone Number
~Serial Number
~Date of Installation
We have shared your comments with our Cooking Quality Engineers.
We look forward to your reply and thank you for your feedback.
Stopped working 172115259
PVM9195SFSS
Age 35-44
Why I chose this product Online Research
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? In-Store
A year and a half after I bought this, it stopped working....no less lights, vent, heat, nothing. I will not be purchasing another GE product.
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to operate
on March 5, 2017
Posted by: Juiceplusrunner
from Bonita Springs, FL, United States
This microwave is easy to use and has nice features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Pretty nice
on March 5, 2017
Posted by: rzeigler
from Snohomish, WA, United States
Pros - nice capacity, easy to use
Cons - I wish the vent extended further so that it could really capture the steam, etc from the 2 largest burners.
Also, the vent will turn on automatically when something is simmering on the stovetop (it's a little noisy and seems unnecessary).
Cons - I wish the vent extended further so that it could really capture the steam, etc from the 2 largest burners.
Also, the vent will turn on automatically when something is simmering on the stovetop (it's a little noisy and seems unnecessary).
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Good Appliance
on May 23, 2017
Posted by: Mike 48
from Columbus, Ohio, United States
This is a very functional and well designed appliance. It works well for all of our needs. Also the range lights under the microwave are very bright and make it more pleasing.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
failed within 2 years of light usage
on June 16, 2017
Posted by: why be a GE customer
from Castle Rock, CO, United States
We bought this expensive unit which failed within 2 years of light use!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, June 19, 2017
Hello,
Thank you for taking the time to write a review on your microwave. We regret your experience and we would like to look further into this issue for you. If you would, please forward this email to eResponse@ge.com. Include the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number- PVM9195DFWW
~Serial Number
~Date of Installation
mikemus@aol.com
We appreciate your feedback and look forward to hearing from you.
failed within 2 years of light usage 181271328
Age 55-64
Why I chose this product Product Quality
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? Online
We bought this expensive unit which failed within 2 years of light use!!!
Thank you for taking the time to write a review on your microwave. We regret your experience and we would like to look further into this issue for you. If you would, please forward this email to eResponse@ge.com. Include the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number- PVM9195DFWW
~Serial Number
~Date of Installation
mikemus@aol.com
We appreciate your feedback and look forward to hearing from you.
failed within 2 years of light usage 181271328
Age 55-64
Why I chose this product Product Quality
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? Yes
Where did you purchase the product? Online
We bought this expensive unit which failed within 2 years of light use!!!
Written by a customer while visiting geappliances.com
Customer Rating
3
lasted 16 months
on June 18, 2017
Posted by: gosupes
from Monroe, WA, United States
I purchased this as part of a full kitchen remodel. I was very happy and had no issues. One day after our son warmed up something to eat, the over would stay energized on every time the door was shut. No lights, turntable wasn't spinning, cooling fan wasn't on, but you could hear it buzzing and anything you put inside got heated faster than normal. I am very disappointed over the lack of quality coming out of GE, time to find another brand. Hopefully my matching GE over lasts longer than the microwave.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, June 19, 2017
Hello. Thank you for taking the time to write your review on your microwave. We're sorry to hear it is not working. Please try shutting off the circuit breaker that powers your appliance. Leave it off for a minute or two before restoring power. This will often reset the internal circuitry.
If your symptoms persist, service may be needed. We recommend scheduling a service appointment with an authorized GE Appliance technician. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
If your symptoms persist, service may be needed. We recommend scheduling a service appointment with an authorized GE Appliance technician. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com