Customer reviews from kitchenaid.com
KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Stainless steel
Average customer rating
3.3
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
4
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
2
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Stainless steel
Customer Rating
4
The Good & The Bad
on October 18, 2016
Posted by: MC
from Seattle
[This review was collected as part of a promotion.] I would recommend this product to a friend with caution. It is aesthetically pleasing and effective (esp. with the 1200CFM blower) but like many others our control panel broke within the first 30 days of use. Overall I am happy with our purchase because it looks good and functions very well, (I would say like a commercial quality range hood).
More on the bad: All of the controls still function but the plastic and two screws that held the control panel in place are broken. Definitely poor design/quality on the control panel. Quite a shame for an otherwise very good product that is $2500+ with the blower.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
1.5 years & range hood control has broken
on September 11, 2016
Posted by: Cat
from Houston
Verified Purchase:No
[This review was collected as part of a promotion.] We have a new home & the vent hood was the last thing to be installed. After 1.5 years, the range hood controls has broken from the inside where the screws do not stay screwed in. It seems to be made of cheap plastic. It is the one part I questioned after installation. Everything else is made of stainless steel.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Kitchen Aid Fix for broken Switch
on September 23, 2018
Posted by: Samuel2
from Dallas Texas
Gender:Male
Hello frustrated fellow Kitchen aid reviewers. I like you was faced with the exact issue of the broken switch. I was also shipped a replacement switch. Nothing wrong with the switch itself. The switch actually breaks when we use it and push on the buttons. This force is what is breaking the screw as it has no support for the force being exerted on it. I realized this was a flaw from the get go. Kitchen aid folks realize I am an accountant by profession and once I realized the reason for the failure all I did was cut a block of wood and I wedged it on top of the switch that sits between the switch and the roof of the canopy.
This has solved my problem for ever. I still have the replacement part that I have yet to use and I can exert any pressure without fear.
Please others reading this do the same if not email me I can help you on how to solve for this misery. Other than than I really think the product is great.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broken Control Box over and over again!
on July 6, 2014
Posted by: brokenhood
from pa
Verified Purchase:No
[This review was collected as part of a promotion.] My control panel where the on off switch is keeps on breaking bc it is made of plastic. It becomes separated from the unit. It was repaired 3 times, after which I asked for a real remedy. Whirlpool said they could only replace it with a new one. I got the new one installed, same model, but within 2 months the control panel again broke and separated from the main unit! There is a major design flaw! Heat from range makes plastic break easily, and the plastic is what is holding the control panel in place! Kitchen aid needs to redesign this and come up with a permanent stronger steel fix for this unit.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Almost Great
on April 12, 2017
Posted by: D.R.
from Uxbridge, Ontario
Verified Purchase:No
[This review was collected as part of a promotion.] We purchased this hood 9 months ago as part of a full kitchen renovation. While the exhaust performs extremely well and has a great appearance, my frustration with this equipment relates to a cheap piece of plastic which holds the control panel. It has now just broken for the 3rd time - and in the process of being replaced again!
The appliance repair company is in the process of determining if this is a common problem - oh, yah, half of the reviews for this unit complain of this very issue - going back 3 years. Come on kitchenaid, either correct the design flaw (cheap plastic) or stop manufacturing the product.
Dear Kitchenaid, are you willing to fix my unit forever free of charge or can you come up with a viable fix?
If not for this frustrating issue, I would probably rate my $18,000 kitchen package 5 stars - but a 50 cent piece of plastic junk is leaving me frustrated with this purchase.
I would love to hear back from Kitchenaid with a solution.
The appliance repair company is in the process of determining if this is a common problem - oh, yah, half of the reviews for this unit complain of this very issue - going back 3 years. Come on kitchenaid, either correct the design flaw (cheap plastic) or stop manufacturing the product.
Dear Kitchenaid, are you willing to fix my unit forever free of charge or can you come up with a viable fix?
If not for this frustrating issue, I would probably rate my $18,000 kitchen package 5 stars - but a 50 cent piece of plastic junk is leaving me frustrated with this purchase.
I would love to hear back from Kitchenaid with a solution.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
commercial grade
on August 2, 2014
Posted by: HB Don
from Huntington Beach, CA, United States
Verified Purchase:No
[This review was collected as part of a promotion.] We purchased a complete kitchen package, Refrig, convection oven/ micro combo. cooktop, hood, dishwasher and bottle cooler and absolutely love everything!!!!!!!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Hood canopy
on August 17, 2018
Posted by: Seattlegirl2
from Seattle, wa
Gender:Female
[This review was collected as part of a promotion.] We’ve had this for two months. The suction is pretty good but the lights get very hot!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great hood but cheap components
on January 3, 2019
Posted by: Pete123
from South Lyon Mi
Gender:Male
Had this vent for 1.5 years and replaced the switch bezel twice. At 60$ for each bezel, this is a manafacturing defect. The first bezel broke on the side screw attachments the second broke on the top (see photos). The vent works well and is very quiet on the low setting. But replacing this part every 8 months will be very expensive.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy quinnm2, Social Care Team, January 4, 2019
Dear Pete123,
Thank you for your review.
We are sorry to hear of your Vent Hood concerns. We would like to inquire further about your review with you. If you have not had your issue resolved, please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM at your earliest convenience with your username Pete123, Review ID Number 214084729, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you.
Thank you for your review.
We are sorry to hear of your Vent Hood concerns. We would like to inquire further about your review with you. If you have not had your issue resolved, please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM at your earliest convenience with your username Pete123, Review ID Number 214084729, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com