Customer reviews from kitchenaid.com
KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Stainless Steel
Average customer rating
3.3
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
4
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
2
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Stainless Steel
Customer Rating
3
Problem with the switch
on January 21, 2020
Posted by: AliSpahn
from Rockville Centre, NY
Plastic part on the inside broke and screw fell out which caused switch to become loose. Called warranty Dept and had service come to fix but took 2 appointment because the first time, the person came without any parts, not even a screw. Also expected new warming lamps as the red wore off of the bulb which in turns deems the "warming" useless. Still waiting for service company to come back a fourth time to replace.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful clean look
on February 15, 2019
Posted by: Joannaf61
from San Joaquin Valley CA
Gender:Female
[This review was collected as part of a promotion.] It’s quiet, convenient, easy to operate it’s many features and efficient
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stylish
on January 4, 2019
Posted by: Nolita
from Las Vegas, NV
Gender:Female
[This review was collected as part of a promotion.] Great hood! Love the heat lamps for keeping food warm. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great hood but cheap components
on January 3, 2019
Posted by: Pete123
from South Lyon Mi
Gender:Male
Had this vent for 1.5 years and replaced the switch bezel twice. At 60$ for each bezel, this is a manafacturing defect. The first bezel broke on the side screw attachments the second broke on the top (see photos). The vent works well and is very quiet on the low setting. But replacing this part every 8 months will be very expensive.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy quinnm2, Social Care Team, January 4, 2019
Dear Pete123,
Thank you for your review.
We are sorry to hear of your Vent Hood concerns. We would like to inquire further about your review with you. If you have not had your issue resolved, please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM at your earliest convenience with your username Pete123, Review ID Number 214084729, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you.
Thank you for your review.
We are sorry to hear of your Vent Hood concerns. We would like to inquire further about your review with you. If you have not had your issue resolved, please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM at your earliest convenience with your username Pete123, Review ID Number 214084729, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Kitchen Aid Fix for broken Switch
on September 23, 2018
Posted by: Samuel2
from Dallas Texas
Gender:Male
Hello frustrated fellow Kitchen aid reviewers. I like you was faced with the exact issue of the broken switch. I was also shipped a replacement switch. Nothing wrong with the switch itself. The switch actually breaks when we use it and push on the buttons. This force is what is breaking the screw as it has no support for the force being exerted on it. I realized this was a flaw from the get go. Kitchen aid folks realize I am an accountant by profession and once I realized the reason for the failure all I did was cut a block of wood and I wedged it on top of the switch that sits between the switch and the roof of the canopy.
This has solved my problem for ever. I still have the replacement part that I have yet to use and I can exert any pressure without fear.
Please others reading this do the same if not email me I can help you on how to solve for this misery. Other than than I really think the product is great.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Hood canopy
on August 17, 2018
Posted by: Seattlegirl2
from Seattle, wa
Gender:Female
[This review was collected as part of a promotion.] We’ve had this for two months. The suction is pretty good but the lights get very hot!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
The control housing part is is made of plastic!!!
on September 14, 2017
Posted by: Jean
from Ontario Canada
I echo the frustration from the other reviews that such an expensive unit made the housing control part out of plastic. This part has broken twice in 2 years. I'm replacing it again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nimtzka, Social Care, January 18, 2018
Hello Jean, Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Almost Great
on April 12, 2017
Posted by: D.R.
from Uxbridge, Ontario
[This review was collected as part of a promotion.] We purchased this hood 9 months ago as part of a full kitchen renovation. While the exhaust performs extremely well and has a great appearance, my frustration with this equipment relates to a cheap piece of plastic which holds the control panel. It has now just broken for the 3rd time - and in the process of being replaced again!
The appliance repair company is in the process of determining if this is a common problem - oh, yah, half of the reviews for this unit complain of this very issue - going back 3 years. Come on kitchenaid, either correct the design flaw (cheap plastic) or stop manufacturing the product.
Dear Kitchenaid, are you willing to fix my unit forever free of charge or can you come up with a viable fix?
If not for this frustrating issue, I would probably rate my $18,000 kitchen package 5 stars - but a 50 cent piece of plastic junk is leaving me frustrated with this purchase.
I would love to hear back from Kitchenaid with a solution.
The appliance repair company is in the process of determining if this is a common problem - oh, yah, half of the reviews for this unit complain of this very issue - going back 3 years. Come on kitchenaid, either correct the design flaw (cheap plastic) or stop manufacturing the product.
Dear Kitchenaid, are you willing to fix my unit forever free of charge or can you come up with a viable fix?
If not for this frustrating issue, I would probably rate my $18,000 kitchen package 5 stars - but a 50 cent piece of plastic junk is leaving me frustrated with this purchase.
I would love to hear back from Kitchenaid with a solution.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com