Customer reviews from lg.com
LG - 26.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
67
4 Stars
16
3 Stars
4
2 Stars
2
1 Star
2
93%of customers recommend this product.
(
79 out of
85)
Customer Reviews for LG - 26.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Posted by: Joyce555
from Torrance, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The repairman called ahead of time to make sure he had all of the parts to fix our refrigerator. We were able to get our refrigerator fixed on the day of our appt
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Glok
from Columbia SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have an LG Refrigerator an LG Microwave an LG stove and they are all breaking down at the same time and it’s so very expensive to fix them.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Ice maker design
on August 22, 2021
Posted by: AnzoChris
from Claremont nh
[This review was collected as part of a promotion.] Not so great!
The ice bin is held by a rail on each side. The rail has one screw holding it in. The back of the rail uses a tiny plastic clip to keep it up.
The bucket/bin has also broken. The auger has detached from the plastic piece with a hole that brings in the ice. The metal piece attached to the plastic is also poorly designed as it easily detaches.
The water inlet tube that fills the ice cube tray.. it looks like leftover plastic they grabbed from a trash pile. The tube easily malforms by simply touching it.
The icemaker takes up a ton of space and isn’t currently usable. Such a shame. My next fridge will be bought from a company that focuses more on appliances.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 22, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kearney247
from Henderson, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this as we needed a fridge but couldn’t get the 4 door French style due to price. Always was out of room and the shelves in the freezer never stayed in. The ice maker finally stopped working and it wasn’t covered by any warranty so we purchased the LG 4 door French style that I had originally wanted.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Herb30
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every since I bought my LG have been happy with everything about it, capacity, easy to clean, ice maker, water and it beautiful look in my kitchen.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Hillsborough,NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was having doubt on warry support and some issue in the fridge door. That was clarified properly. I am really impressed about how the issue was dealt with. It was quick and suggestion on the repair was quick. Appreciate the help.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Louis T
from COLORADO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had the issue diagnosed by an onsite tech. Took his information and ordered the new ice maker. Installed myself, saved money, very happy.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jemjune
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it so far, only had a week and a half. Very spacious and easy to keep clean.
Written by a customer while visiting lg.com