Customer reviews from geappliances.com
GE - Profile 1.7 Cu. Ft. Over-the-Range Convection Microwave - Stainless-Steel
Average customer rating
3.7
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
56
4 Stars
21
3 Stars
9
2 Stars
13
1 Star
21
67%of customers recommend this product.
(
75 out of
112)
Customer Reviews for GE - Profile 1.7 Cu. Ft. Over-the-Range Convection Microwave - Stainless-Steel
Customer Rating
2
not bad
on May 11, 2016
Posted by: mikedgavi
from West Islip, NY, United States
Unit runs good but finish on handle has peeled off in less then 2 years
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Brenda at GE, GE Appliances, May 19, 2016
Hello,
I am sorry to hear about your microwave handle. This is not what we would expect from our appliances. Please email the following details to this email address: eResponse@ge.com
~Complete Name
~Home Address
~Model Number
~Serial Number
~Date of Installation
We will be happy to look into this issue for you.
We appreciate your feedback.
I am sorry to hear about your microwave handle. This is not what we would expect from our appliances. Please email the following details to this email address: eResponse@ge.com
~Complete Name
~Home Address
~Model Number
~Serial Number
~Date of Installation
We will be happy to look into this issue for you.
We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality
on February 8, 2012
Posted by: Lars
from Avon, IN, USA
Great features, but poor quality and parts to expensive. Our oven needed repair after 13 months because of poor quality from the factory.
No, I would not recommend this to a friend.
Performance
5
Quality
1
Features
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
This product has 2 major design flaws..
on March 1, 2013
Posted by: lsofo
from Staten Island, NY, USA
[This review was collected as part of a promotion.] Purchased this product in Sept 2012. Works well. However the key pad is poorly designed from a viewing perspective. The lettering is extremely difficult to read against the black backround. It does not light up and cannot been seen at all unless the overhead lighting is on. This is extremely annoying. I need to put on my reading glasses as well.
Additionally, another poor design is the "stainless steel" handle. It peels from the heat given off by the high output burner just below which is also a GE stainless steel stove. Now the door has to be replaced after only 5 months of use. I was told by the tech that this will continue to happen. Hope GE has enough doors in stock to keep replacing. I would not recommend this appliance because of these 2 design flaws.
No, I would not recommend this to a friend.
Performance
5
Quality
2
Features
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
So disappointed!
on August 9, 2019
Posted by: TCDininger
from Cincinnati
No more GE appliances for me. This oven only lasted about 3 years
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 12, 2019
Hello TCDininger - We appreciate your feedback and we’re sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Lemon
on February 18, 2017
Posted by: acjckcgc
from Bronx, NY, United States
I brought this microwave oven three years ago, and the it craped out a year ago. But we were still able to use the it for popping popcorn and warming things up! Not being able to use the button to set the timer. Today, 2/18/17, a noise was coming from it, so I unplug it! Do not waste your money on this microwave oven, you will live to regret it.
No, I would not recommend this to a friend.
Response from geappliances.comBy JILLatGEA, GE Appliances , March 1, 2017
Hello. Thank you for taking the time to write your review on your microwave. This is not the evaluation we would expect to hear and we’re sorry for your experience. We will forward your comments to our quality control team. We appreciate that you have brought this to our attention.
Written by a customer while visiting geappliances.com
Customer Rating
2
Less then 4 years old and major break down
on December 2, 2017
Posted by: Cold dinner tonight
from Plainfield, IL, United States
Unit wouldn't shut off then the display went blank.
Less then 4 years old! It's a shame major parts don't have at least a 5 year warranty.
Less then 4 years old! It's a shame major parts don't have at least a 5 year warranty.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
This Microwave Has Been a Constant Headache
on March 2, 2018
Posted by: AJT88
from Boulder, CO, USA
This microwave and the rest of the appliances were offered as the "top of the line" options for our new home. I would more likely characterize this microwave as the bottom of the barrel. We have had to replace the complete door, electronics and now a 2nd door handle since we moved into the house. Some of the service was while the microwave was still under warrantee but we have certainly dished out enough cash to have bought a new microwave twice over. The builder gave us no choice other than GE appliance but after this experience we would never again buy another GE product - and note, my dad worked for GE for decades and retired from GE.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
How is this a Profile?
on January 18, 2017
Posted by: LoLoYoYo
from New York, NY, United States
I specifically purchased this based on the brand of being the higher end of the GE products. First issue within a year the arm of the door started to peel and last night it stopped working. I am VERY surprised that this is a GE profile product. I've owned lower end products that lasted a heck of a lot longer and spent a lot less. GE I am extremely disappointed and hope the other GE Profile products last longer then this did.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGEA, GE Appliances, January 22, 2017
Hello,
Thank you for taking the time to write a review on your microwave. We regret your experience. This is not what we would expect from our products.
You can take advantage of GE Service and schedule an appointment with a GE Service Technician by calling 1-800-GE-CARES (432-2737). As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff.
Thank you for your feedback.
Thank you for taking the time to write a review on your microwave. We regret your experience. This is not what we would expect from our products.
You can take advantage of GE Service and schedule an appointment with a GE Service Technician by calling 1-800-GE-CARES (432-2737). As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff.
Thank you for your feedback.
Written by a customer while visiting geappliances.com