Customer reviews from geappliances.com
GE - Profile 1.7 Cu. Ft. Over-the-Range Convection Microwave - Stainless-Steel
Average customer rating
3.7
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
56
4 Stars
21
3 Stars
9
2 Stars
13
1 Star
21
67%of customers recommend this product.
(
75 out of
112)
Customer Reviews for GE - Profile 1.7 Cu. Ft. Over-the-Range Convection Microwave - Stainless-Steel
Customer Rating
1
stopped working
on December 30, 2020
Posted by: the one above the oven
we haven't had this product for very long and it's already having technical issues
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 31, 2020
Hi the one above the oven - We apologize for any difficulty you've had with your new microwave and understand how this would be frustrating. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
circuit board failures
on February 11, 2021
Posted by: disgusted gma
from ny
Will never purchase another GE product. Third GE appliance failure. This one had to have the circuit motherboard replaced 4 times within 2 years. Got a full refund after the 4th circuit board replacement failed. Overpriced not made in the US Garbage.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Eliza@GEA, GE Appliances, February 19, 2021
Hi there, thank you for taking the time to review this over-the-range microwave and bringing this to our attention. We are terribly sorry to hear of the repeated issues you have experienced with your appliances and that the circuit board in this microwave as failed multiple times. We sincerely apologize for the stress that you have experienced throughout this repair process and we can understand your frustration in this. This is certainly not the quality of manufacturing that we strive for or at all the experience we would wish for you. It is our top priority to provide the best possible experience for valued customers like you and we sincerely hope for the opportunity to regain your trust in GE Appliances in the future. All the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Loved jt
on February 15, 2023
Posted by: Rogueknight
from Tx
Had mine for 11 years before 1st problem other than the top trim that broke early on. Gonna get the up dated model
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Too Many Inconvenient Things
on March 7, 2012
Posted by: ToddofCO
from Littleton, CO
Right out of the box, this unit did not work. I had to call GE repair within 20 minutes of installation. After waiting a few days for them to arrive, turns out there were wires inside the unit that were not properly connected at the factory. Once working, I found the unit to be very noisy, the dial to be very inconvenient, the display often times makes no sense, I'd like to be able to set the time to increments less than 15 seconds long, the button pad has no tactle response to let you know you hit the right button, the defrost feature cannot be set to more than one pound (really!), setting the timer takes buttons and knobs and three hits with your fist - it's really stupid. Overall, GE completely missed it with this one. Take a lesson from Apple and Steve Jobs - make a product that is intuitive and made for the user. Don't make the user bend to the eccentricities of the appliance.
No, I would not recommend this to a friend.
Performance
2
Quality
1
Features
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not Buy
on February 13, 2013
Posted by: Judy67
from Ragland, AL
[This review was collected as part of a promotion.] We are very disappointed in our GE Profile Stainless Steel microwave. Bought in September 2012. The handle is positioned over the hottest burner on our new GE profile gas stove. After 2 months the handle started peeling and we found it was plastic instead of stainless steel. GE did replace the door but with another plastic handle made to look like stainless steel. Had we known this, we would not have bought it. As it matches our new GE profile refrigerator, diswasher and stove, we are not sure what to do when the handle peels again..
No, I would not recommend this to a friend.
Performance
5
Quality
1
Features
5
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Wonderful Value
on November 23, 2011
Posted by: Miles2
from Williamsburg, VA, USA
My wife and I were very pleased with the operation of this appliance. It is easy to program, inspite of the unusual combination button and knob.
I was a little miffed at the installation. I was replacing an older GE over-the-stove spacesaver microwave with this one and the mounting holes for the new unit were each less than an inch from the position of the older unit making drilling and mounting much more difficult than expected.
I was a little miffed at the installation. I was replacing an older GE over-the-stove spacesaver microwave with this one and the mounting holes for the new unit were each less than an inch from the position of the older unit making drilling and mounting much more difficult than expected.
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing for a 'Profile' appliance ...
on August 18, 2012
Posted by: Anonymous
from Sandown, NH, USA
[This review was collected as part of a promotion.] We replaced all of our GE appliances with updated GE appliances ~8 months ago … All have disappointed us.
First, I have to agree with another reviewer that the knob control is "stupid." Really, just poor design ...
While we have not had any reliability issues with this microwave, we find ‘using’ the appliances a constant source of frustration. The source of this frustration and which is common across all of the appliances is that the lettering of all pad controls is gray on a black background, with no back lighting ! You can see this for yourself in the appliance photos on this site, and zooming in makes it even more apparent. The natural lighting within our kitchen area is well within the range of normal but, because of the lack of contrast between the lettering and the background it’s necessary to turn on additional lights (e.g. overhead kitchen light) just to be able to ‘see/read’ the pad controls. You almost need a flashlight to use the controls, and I’m exaggerating only slightly. To us, this seems to be a design blunder … GE could have at least offered control back lighting as an ‘option’ which we would have gladly paid for.
As far as the 'convection' feature is concerned, it's almost useful (sic.) It takes so long to heat up that after using it a few times you will likely, like us, find yourself using the range oven or dragging out the toaster overn, the latter of which we were hoping the convection feature of this microwave would replace. No such luck ...
Another disappointment is that the temperature/clock/timer lighting on the microwave and stove is greenish while on the refrigerator it’s white. All are Profile appliances, all purchased new and all purchased at the same time. I understand designs change over time but, putting out a ‘current’ line of appliances (e.g. Profile) with mixed lighting shows lack of attention to detail.
The GE Engineers, Human Factors and Quality Control folks should spend more time with these units in the ‘real’ world and less time in lab. So disappointing, and so irritating …
No, I would not recommend this to a friend.
Performance
2
Quality
3
Features
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks good; does the job!
on August 21, 2012
Posted by: RobM
from West Bloomfield Township, MI, USA
[This review was collected as part of a promotion.] I've never seen a microwave oven with a dial control before. This is very weird in my opinion, plus the fact that you can only select 15 second increments for the microwave. We've had to adapt by selecting more time and watching the clock to shut off when we get the right time. I'm worried about the above range positioning and whether this unit can literally take the heat from the gas range below. Despite quirky control knob and complex touch panel - seems to work OK. Handle feels loose and cheap.
I would recommend this to a friend!
Performance
4
Quality
4
Features
3
Value
3
Written by a customer while visiting geappliances.com