Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Monochromatic Stainless-Steel
Average customer rating
4.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
63
4 Stars
46
3 Stars
18
2 Stars
3
1 Star
4
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Monochromatic Stainless-Steel
Customer Rating
5
Great features
on May 21, 2023
Posted by: Angie
from Elizabethtown, NC
[This review was collected as part of a promotion.] I am very happy with my refrigerator. It has great features and is easy to keep clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Loving new refrigerator
on May 20, 2023
Posted by: lil one
from Brooklyn, NY
[This review was collected as part of a promotion.] I brought this a month and loving it.
Loving the ice maker, also love the idea of not having to open doors to get ice and/or water.
Loving the ice maker, also love the idea of not having to open doors to get ice and/or water.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Fit nicely into our space but
on May 3, 2023
Posted by: M00nie
from Largo Florida
[This review was collected as part of a promotion.] Ice maker stopped dispensing ice. Repairman ordered new board for it and when the new board was installed it was found to be defective. He will order new board and hopefully may make the icemaker work the way it was supposed to.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 4, 2023
Thank you for sharing your insights with us, M00nie. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 316009.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space and ice in door is wonderful
on March 28, 2023
Posted by: Tyekel
from Pennsylvania
[This review was collected as part of a promotion.] got new refrigerator several weeks ago and love it. so roomy and love the water and ice in door, no need for excess opening and closing of doors. overall completely satisfied customer of first side by side. very happy customer. thank you for a great product.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
When it works it does it's job
on February 14, 2023
Posted by: Buddy
from Pikesville, MD
[This review was collected as part of a promotion.] I bought this side by side because the concept of a 3 door with the Ice maker in the door of the refrigerator only means that it is subject to fail. However, Whirlpool produced a very poor model in this unit. The draws do not slide well, the overflow from the water-icemakers runs onto the floor, and both the freezer and the refrigerator failed within 3 months.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 17, 2023
Thank you for sharing your insights with us, Buddy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 261127.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Wish some shelves where adjustable.
on February 9, 2023
Posted by: Lowfreq56
from Hendersonville, NC
[This review was collected as part of a promotion.] Wish it had spill proof shelving. It fits the space better than our old whirlpool
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fits Our Needs and Space
on December 22, 2022
Posted by: T & J
from Ohio
[This review was collected as part of a promotion.] We've had our new refrigerator for almost 2 weeks now. While I would have preferred a french door fridge, our space limitations did not allow for it. So, we had to go with anoth side-by-side style. This fridge is slightly bigger than the 20 cu. ft. Whirlpool fridge we previously had for 16 years (which still worked perfectly). Although the glass shelves are not adjustable, this fridge actually has 1 more shelf than the old fridge and the door bins are more accommodating. Within a short time of plugging the unit in and connecting the water line, the ice maker started producing ice. The water dispenses at a faster pace than the old unit, which is especially handy. We have found the unit to be quiet, and the sleek appearance and clearance at the base is appealing to us. The real test will come in a few days when family is here for the holidays and we'll be packing more food in for multiple meals. However, we anticipate it to be more than adequate and capable of handling our needs. This unit was a good purchase for the value, size and functionality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works well but defective icemaker
on July 23, 2022
Posted by: Enriver
from Georgia
[This review was collected as part of a promotion.] The refrigerator was delivered and installed as expected. Within 24 hours we loaded it with groceries and put in service according to the instructions. We noticed a small crack on one of the drawers. What was most annoying was that after a few days of operation the icemaker's area in the freezer became covered with frost and icicles. Furthermore, the light switch in the freezer section is defective as it does not always light up when opening the door. We called the manufacturer and were assured a new drawer would be sent out to us and were told to increase the temperature of the freezer to stop the frost from building up. We appreciate the replacement of the drawer. With regard to the frost and icicles, increasing the temperature by one notch helped only partially. The appliance works and it is quiet. The doors are slightly misaligned. The interior design and materials are of inferior quality for the price paid and we believe the good name of Whirlpool could be better represented.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com