Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Monochromatic Stainless-Steel
Average customer rating
4.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
63
4 Stars
46
3 Stars
18
2 Stars
3
1 Star
4
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Monochromatic Stainless-Steel
Customer Rating
5
Works great
on May 19, 2024
Posted by: Bets
from Duluth, MN
[This review was collected as part of a promotion.] Like the shelves and the bright light. Water and ice good. Only problem I had is the rollers don't have stops on them and every time I opened the door, the fridge would come towards me a couple inches.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Disappointment
on May 26, 2024
Posted by: ohiostar
[This review was collected as part of a promotion.] This refrigerator has poor lighting and the shelves are not adjustable
Written by a customer while visiting whirlpool.com
Customer Rating
3
Unhappy with purchase of this model.
on May 31, 2024
Posted by: Dan H
from Morton Grove, IL
[This review was collected as part of a promotion.] Not as pleased with this model - prefer my 12 year old Kitchen Aid the broken ice maker.
We do not like the placement of the ice maker - prefer it on the door for better freezer space and top shelf visibility. These seems to be more space in the refrigerator section although the shelves aren’t adjustable. Our biggest complaint is the movement of the unit when you open the doors - lighter in weight than the Kitchen Aid and shims are needed to stop the forward movement. Are we missing something with our installation steps?
We do not like the placement of the ice maker - prefer it on the door for better freezer space and top shelf visibility. These seems to be more space in the refrigerator section although the shelves aren’t adjustable. Our biggest complaint is the movement of the unit when you open the doors - lighter in weight than the Kitchen Aid and shims are needed to stop the forward movement. Are we missing something with our installation steps?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some issues
on June 4, 2024
Posted by: Alrivera
[This review was collected as part of a promotion.] I have humidity, been changing the temperature but nothing happened, with my previous Refrigerator did have that problem
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it so far
on June 21, 2024
Posted by: HEG2
from Tallahasse,Fla
[This review was collected as part of a promotion.] I replaced the old one with this stainless steel one, looks great with the stainless items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I had to purchase the smaller size due.
on July 2, 2024
Posted by: flip
[This review was collected as part of a promotion.] Very pleased with this whirlpool refrigerator so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not recommend buying 0 Stars
on July 30, 2024
Posted by: Lars
from Sparta, WI
[This review was collected as part of a promotion.] Spouse want black stainless, this size fridge was one of a few side-by-sides that fit opening. Make sure you have an extra 3/4" width because both sides are bulged out about 3/8" more than specs. Only fridge door shelfs adjust, the rest are fixed. A small fan motor(?) hums all the time both doors are closed. Protective plastic covering the doors was applied before any other items installed leaving plastic sheating lining under door seals and ice & water dispenser. Cold water reservoir is sized to small if filling large water bottles. No front lowerable stationary feet, had to wrap cord around front wheels to keep fridge from rolling away from wall. Was unable to add photos of some complaints.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 1, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #570804.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #570804.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
easy to organize & see food
on August 4, 2024
Posted by: ruralone
[This review was collected as part of a promotion.] have had it for a while now and really like the ease of using & cleaning the water & ice in the door - so easy to see what's in the freezer & fridge - like the door storage too - easy to keep clean looking from the outside
Written by a customer while visiting whirlpool.com