Customer reviews from brother-usa.com
Brother - MFC-J6520DW Wireless All-In-One Printer - Gray
Average customer rating
3.7
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
38
4 Stars
29
3 Stars
8
2 Stars
9
1 Star
14
72%of customers recommend this product.
(
67 out of
93)
Customer Reviews for Brother - MFC-J6520DW Wireless All-In-One Printer - Gray
Customer Rating
1
No scanner function & no solution achieved
on May 17, 2023
Posted by: Paul
from Oregon
The printer does not scan documents. I called Apple for help because your alert notice with respect to the failure to scan documents said the explanation/solution was Apple’s to solve. I called Apple and they could not correct the problem. They advised that I call Brother. I have had difficulties reaching Brother. A further subsequent notice appears on my Mac and indicted Brother needs to update its “whatever” App to correctly interact with the latest iOS operating system. I am exhausted chasing after the solution to solve the issue about why your printer device will not scan documents. Please do whatever you need to do so I can scan documents. I am about ready to trash this printer and find some other company’s multi-function “printer”.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 18, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are unable to scan with your Brother MFCJ6520DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer links one for unable to scan and the other for how to scan using iprint&scan with your Brother MFCJ6520DW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/183778
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/169719
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below are 2 answer links one for unable to scan and the other for how to scan using iprint&scan with your Brother MFCJ6520DW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/183778
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/169719
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
My Brother Printer / Scanner Doesn't Keep Up
on July 21, 2023
Posted by: Jeffrey Joseph
I was happy with the MFCJ6520DW until I updated the operating system on my MacBook Pro and the printer would no longer scan. I was told by Brother there is no way to update the printer to be compatible with the Mac. At first the printer would not print, but through some manipulation, it does now, but no scanning.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 24, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com