Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Customer Rating
4
Included mug question!
on July 31, 2018
Posted by: Kchip
from Hamilton, IN, USA
Gender:Female
So far I love it! However, after I add a cold creamer to my coffee it obviously cools down. I have read the manual and even tried reading the product description from several different website to find out if the included mug is microwave safe. Does anyone know if it is or isn't?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Turns off much too soon
on August 17, 2018
Posted by: Alex97
from Chicago
Gender:Male
The coffee tastes great. However, the machine makes loud noise, and then turns off, leaving my cup only about an inch full of coffee. Any recommendations?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Doesnt work !!!
on September 13, 2018
Posted by: Anne A
from Carleton Place, Ontario
Gender:Female
The first time I used it it made coffee. it worked. After that though, the water would collect in the basket but not go through the coffee, also it puts out steam in sudden bursts that has burned me a few times. I have washed it and even changed the coffee grinds a few times. Nothing. I don't understand why ! There is nothing seemingly blocking it from going down into the cup. I tried it with the travel cup lid off, and on. I am ready to throw it out. Just not fair it only worked once. Not even sure I still have the receipt, cuz I expected Black and Decker to make a really quality product. That steam spitting thing is really really dangerous !!!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome
on September 19, 2018
Posted by: LadyDi72
from Ontario, Canada
Gender:Female
Love the new design, but wish mug would keep coffee hotter longer.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Single serve coffee maker
on October 31, 2018
Posted by: Lkfaraway
This sprays grounds all over the inside every time i use it. Made sure my coffee wasnt too finely ground. Still does this. I previously purchased and returned a more expensive brand...it did the same thing!! Suggestions anyone?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 1, 2018
Thank you for sharing your feedback regarding your Black+Decker CM618. I'm sorry to hear about the trouble you've experienced with your coffee makers. I'd like to learn more about this, as it may be something I can address for you under the two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Garyk
from Wisconsin
Gender:Male
Verified Purchase:Yes
Perfect cup of coffee, simple operation, reusable filter, works great. I’ve bought 4 of them since family members keep admiring mine.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
good for the price
on September 12, 2020
Posted by: yeah
need to have a better drip system to stop dripping when taking out mug, always a few more drips if machine moved in slightess way
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, September 14, 2020
Thank you for providing your feedback regarding your Black+Decker Single Serve Coffeemaker. I’m sorry to hear that you're not fully satisfied with your coffee maker. We strive to provide excellent support for our customers, and I may have a few options that I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 41994091 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Don’t work
on March 16, 2023
Posted by: GYMA
from Puerto Rico
Gender:Female
[This review was collected as part of a promotion.] I received as a xmas gift. The star switch does not work. Can you help me.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 16, 2023
Thank you for providing your feedback regarding your Black+Decker Single Serve Coffee Maker. I'm sorry to hear of the experience you've had with your coffee maker. However, I'm happy to advise that we have released a new coffee maker to ship out to you. If you have any further questions or concerns, please reply to the email that I had sent to you from youropinionmatters@spectrumbrands.com so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com