Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Posted by: Joseph Vu
from Garden Grove, CA, United States
Gender:Male
Verified Purchase:Yes
I bought it a month ago and I'm so happy that I did!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Ronnie
from PA, United States
Gender:Female
Verified Purchase:Yes
I love the coffee maker. Coffee gets very hot... PERFECT...
The only problem I have and it is npt really a problem is that the insulated cup is not so insulated. It gets too hot to hold. I just switched and got another insulated cup. Problem solved.
The only problem I have and it is npt really a problem is that the insulated cup is not so insulated. It gets too hot to hold. I just switched and got another insulated cup. Problem solved.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped working after a few months
on March 7, 2017
Posted by: GinaM
from Milwaukee, WI, United States
Gender:Female
I have had this coffee maker for a few months. Was working fine, except splashes coffee on the counter when brewing. This past week it stopped brewing half way through the cycle. Every morning I have to restart the maker a 2nd time to finish brewing. Disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear your coffee maker has stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Like this little machine
on June 25, 2017
Posted by: KimR
from Leslieville, AB, Canada
Gender:Female
Bought this a couple of months ago, and it works well. However, I went back to purchase a spare permanent filter as I have teenagers who aren't known for gentle washing, and I'm worried that they'll put a hole in the mesh. They don't sell them. If the filter gets damaged, I have to buy a new machine. Other brands that have permanent filters sell replacements, why don't you?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m happy to advise you that the permanent filter is a replaceable part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this coffee maker
on July 5, 2017
Posted by: Jm23750
from Albert Lea, MN, United States
Gender:Male
I've had this coffee maker for 2 years now and love it. My filter got misplaced and have been searching for a new one....and suggestions?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m glad to hear that you love your coffee maker, but I’m sorry to hear that your filter is missing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Quick to Brew but coffee ends up tasting burnt
on April 17, 2018
Posted by: sarahcharo
from San Antonio, TX, USA
Gender:Female
It brews great but the coffee tastes burnt. The same coffee tastes so much better from a regular sized coffee maker. I am not sure if that is because I need a better mesh filter or not. I am disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s results. I’d like to learn more about this, as it may be something I can address for you under the two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Ok, doesn't last long
on May 12, 2018
Posted by: DanielTG1986
from Cambridge, ON, Canada
Gender:Male
I have bought 2 of these in the past year. In both cases they started to malfunction after 4-5 months. The power refuses to stay on long enough to finish brewing a cup. For the few months they do work they work great but having to buy a new one every few months isn't worth it
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2018
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee makers. I’ve taken action by documenting your complaints, and I want to fully resolve these issues to your satisfaction. Your coffee makers both have a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Extra mug
on July 16, 2018
Posted by: MPSC
we recently bought this product and are very pleased with it.
Is it possible to order an extra travel mug ?
Is it possible to order an extra travel mug ?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com