Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Customer Rating
5
Very reliable. It is always in my suit case...
on January 5, 2017
Posted by: Jerome Loftus
from Chicago, IL, United States
Gender:Male
...until I have to travel to the 220/240V environment.
Please create a dual voltage coffee maker. Then then the B&D SSCM will never leave my suit case. Until then, I must suffer inferior substitutes.
Your Loyal Customer,
Jerome Loftus
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the machine, but need help!
on August 28, 2017
Posted by: sethers
from New York, NY, United States
Gender:Male
The filter that comes with the product got mold on it/within the mesh because of my roommate leaving coffee grounds in it for over 2 weeks when I was out of town. Is there a way to get a replacement filter?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Doesn't brew!!!
on September 5, 2018
Posted by: Christa
from Vancouver, BC
Bought this a few days ago and it takes more than half an hour to brew the coffee. It keeps stopping and only a very thin stream of liquid is coming out. Ridiculous. Is it a faulty item? Should I get it replaced?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 6, 2018
Thank you for offering your feedback regarding your Black + Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
what kind of pods
on September 20, 2018
Posted by: Stormy
from chemainus bc canada
Gender:Female
I live in Canada and so far havent been able to find any pods to work so I just use regular coffee. Might as well make a whole pot.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
paper weight
on January 2, 2015
Posted by: mic2late
from California, USA
Gender:Male
This machine out of the box will NOT turn on, it deserves no stars at all, very disappointed with the product
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
It was great until it stopped working
on November 20, 2020
Posted by: SheBrew
from Vancouver, BC
Gender:Female
So happy with the product until it just stopped working one day. Not a long term thing. Good for shy of 2 years. Will not purchase another one again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 25, 2020
Thank you for providing your feedback regarding your Black+Decker Single Cup Coffee Maker. I’m sorry to hear that that your coffee maker has stopped working for you. However, I'm happy to advise you that I have released a new coffee maker to ship out to you. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42024262 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Its predessor was so wonderful!!
on February 10, 2014
Posted by: Mommapooh
from Tucson, AZ = Previously of New Jersey
Gender:Female
Had the old model for many years, recommended it to several friends who are thrilled and also bought more than one for my college-bound grandchildren.
Now it finally stopped working -- after many years, so I am going to purchase the new model. I'm certain it will be just as reliable.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Instructions
on February 19, 2014
Posted by: Techhead
from Los Angeles, CA, USA
Gender:Male
Coffee grounds, water, power, and a cup. The instructions should be a 1, 2, and 3. Trial #1. A cup full of water and a filter full of saturated coffee grounds. Never saw the power light on at any time. Burn a few cds at a nominal cost and idiot proof this process.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com