Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Posted by: Ghost42
from Egg Harbor, WI, United States
Gender:Male
Verified Purchase:Yes
I've owned the single coffee maker for about a month. I am the only coffee drinker in the house unless we have company. Then I use a 12 cup machine but during the week I can make fresh coffee every morning and not reheat something. If I need more in the AM, just make another FRESH cup. Also got "points" for using less space on the counter-top!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
LOVE IT!
on October 13, 2016
Posted by: Criss
from Nebraska, United States
Gender:Female
I've had mine for about a year now...I use it every day and no problems I LOVE that it makes a strong hot LARGE cup of coffee. It's better than the flexbrew or keurig that I tried plus less expensive PLEASE PLEASE KEEP MAKING THESE!!!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great little coffee maker except for the mug.
on November 14, 2016
Posted by: Toni
from Florida, United States
Gender:Female
I bought several of these for myself and family members. They work fine except the mugs leak and if you put them in the dishwasher on the top shelf they get water in between the outer and inner liners. They get the water inside even if you put them in the sink in water and try to wash them. They also drip when you try to drink from them. Had to purchase other mugs to use because of this. Would be a great idea if they would fix this issue and provide all stainless mugs that didn't have plastic inside
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Q Trooper
on November 21, 2016
Posted by: Rita
from Ontario, Canada
Gender:Female
The old ones must have been made better. We have used this daily for at least 5 or 6 years with no problems.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Really like it fixed and working for many years
on August 13, 2017
Posted by: Please help
from Santa Cruz, CA, United States
Gender:Male
I am experiencing the same problem with mine. Was working great for awhile and now half of the water is left in the coffee maker. I suspect that it could be either of a few things: the one way check valve is sticking, the heating element is bad, or could have some foreign debris buildup in the water passageway. I use a Yeti twenty ounce stainless steel Rambler/Tumbler with anti-splash lid that fits and works perfect instead of the one that came with it. In fact, the whole thing looks really cool together.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m thrilled to hear your coffee maker has served you so well for so long, but I’m sorry to hear it has recently stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Keeps Shutting Off
on January 13, 2019
Posted by: Trevor1990
from Wisconsin
Gender:Male
I asked to get this for Christmas because I know it was big enough to fit my Kwik Trip Caruba Gold refillable mug and I got I was pretty excited but it keeps shutting off every time I triy to make coffee and I have to keep hitting on button again in order for it to fill up
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 16, 2019
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
So far, so good
on September 12, 2021
Posted by: DDFulton
from North Carolina
Gender:Female
I am a middle school teacher and I love having this to make a quick cup of tea for inspiration through the school day. Easy to use, so far so good.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
poor mesh filter design
on October 1, 2021
Posted by: RLM1
Gender:Male
The tab on the mesh filter has broken twice (on 2 different filters!) Needs to be redesigned to be more sturdy!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, October 1, 2021
Thank you for providing your feedback regarding your Black+Decker Single Serve Coffee Maker. I’m sorry to hear of the experience you've had with your coffee maker's permanent filter. However, I'm happy to advise you that an order has been placed to send out a new filter to you. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42155763 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com