Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Customer Rating
3
Good for a while
on June 14, 2017
Posted by: AlexW
from Los Angeles County, CA, United States
Gender:Female
I am on my 3rd Black and Decker Single Serve Coffee Maker, and I think this will be the last one I purchase. I like that it has a reusable filter and that I can use my own coffee (rather than buying pods). However, the shelf life on this product leaves something to be desired. Each one of the three of these that I have purchased has stopped working properly at around the two year mark. The one I currently have produces so much steam that when the coffee is finished brewing, I am left with about 3/4 a cup of coffee.
I have continued to purchase the product, despite knowing it will stop functioning, because when it is working it makes a good cup of drip coffee. I will look for a new model or brand next time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 15, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Doofus
Verified Purchase:Yes
Very nice! Works great! I like the simple convenience of this coffee maker, and the included car cup keeps it hot.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
A Great Cup of Coffee
on December 30, 2023
Posted by: jujubee
from Harrisburg, PA
Gender:Female
Tastes good which is number one. Brews quickly and it's easy to clean. Reasonably priced too. Has its own filter basket but I line it with a paper one also. I must have had at least 15 of these over the years. I hope they never stop making them. The taper of the mug is just right for my hands.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Glad to have it.
on April 8, 2014
Posted by: Irish
from Florida, USA
Gender:Female
Enjoy the one cupper, it comes in very handy. It was a replacement for one I had had for years. Don't like being without it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Coffee is hot !
on October 21, 2014
Posted by: Bougainvillier
from Brossard, QC, Canada
Gender:Female
Makes good coffee, can use only my cup, less dishes, but i would have like it to contain a few onces more for a second cup...
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaks Right Out Of The Box
on December 21, 2015
Posted by: Kelly
from Texas, United States
Gender:Female
No sooner did I pull this item out of the box then it started to pour water from the bottom of it. You have to pour extra water into the reservoir if you want a full cup of coffee because the majority of it leaks out. This was very upsetting to discover because we can't use te timer option on it. We discovered this the first night when we put water in, went to bed, and woke up to discover water EVERYWHERE in our kitchen.
All my excitment for a fresh brewed cup of coffee....ruined.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 22, 2015
Thank you for offering your feedback regarding your Black + Decker CM618. We are sorry to learn about the leaking issues you’ve experienced. The satisfaction of our customers is paramount to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love Love Love the one cup.
on March 14, 2016
Posted by: Tash
from Moose Jaw, SK, Canada
BEWARE ALL. I have been buying one cup machines for about 10 years now. One craps out but a new one. Well I leave mine plugged in. That won't happen anymore. They TURN ON by themselves. Getting a wake up call at 2am from my coffee pot being on is not cool. & the machine is ridiculously hot.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2016
Thank you for sharing your feedback regarding your Black+Decker CM618. We’re sorry to hear about the unfortunate experience you’ve had with our product. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Grounds coming through filter
on June 26, 2016
Posted by: JenniferE
from Dartmouth, NS, Canada
Gender:Female
I just bought the CM618 today, trying to stop using k-cups. I put loose coffee into the filter and brew it into my own ceramic mug and TONS of grounds come through the filter into the coffee? Can this machine be used ONLY with the travel mug that came with it? Or with a special kind of coffee? Help!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear that your coffee maker has not been brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com