Customer reviews from blackanddeckerappliances.com
Single-Serve Coffeemaker - Black
Average customer rating
3.5
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
12
3 Stars
15
2 Stars
12
1 Star
11
61%of customers recommend this product.
(
43 out of
71)
Customer Reviews for Single-Serve Coffeemaker - Black
Customer Rating
2
After a month, it does NOT work properly
on April 26, 2017
Posted by: eriqut
from Barbados
Gender:Female
It looked really cute and convenient in the store counter and I bought it, but after using it once a day for a month or so, the water is not filtered completely and it is not even hot enough, so I have to start it twice. I loved the size and the practicality but it is not good without a proper functionality.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear your coffee maker recently stopped brewing properly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect for me
on November 4, 2018
Posted by: Nema62
from Calgary, AB
Gender:Female
I love the size. I love the reusable filter - better for the environment than those horrid pods. I love that I can put the filter, filter holder & cup in the dishwasher and I love that I can make a fresh cup every time. I prefer to use my contigo cup and go. I am on my second machine in about 10-15 years (I am terrible with dates) and hope they never stop making this product.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Water Drained Straight Through the Unit
on December 26, 2018
Posted by: brittneymke4
from Milwaukee
Gender:Female
I’m so disappointed. I got this for my fiancée for Christmas and the first time he went to use it, the water drained almost immediately through the bottom of the unit. We tried troubleshooting to see what we were doing wrong but it is definitely the machine. We can see straight through the reservoir through the bottom, why is there hole in our reservoir?!!? Ridiculous, so disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2018
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear about the trouble you’ve experienced with your coffee maker leaking. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Very Very Good Coffee
on August 15, 2015
Posted by: Vale
from Sudbury, ON, Canada
Gender:Female
Purchased a week ago---previously had--the BD Brew n Go---which I liked enough to purchase 3 times---but units just wouldn't last. I was a little leary because of the style of basket--but have been proved wrong---this unit makes an even better cup of good ole' Maxwell House. coffee.
I'm a senior and as a rule make only 1/2 cup--8oz. at a time but like being able to make the 16oz. size when friend drops in. I prefer a wonderful plain cup of coffee and this unit delivers. PS many friends are throwing out those awful Keurig monstrosities---and have advised them to purchase this.
I'm a senior and as a rule make only 1/2 cup--8oz. at a time but like being able to make the 16oz. size when friend drops in. I prefer a wonderful plain cup of coffee and this unit delivers. PS many friends are throwing out those awful Keurig monstrosities---and have advised them to purchase this.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great at first..
on December 26, 2015
Posted by: Anne marie
Gender:Female
I bought this not even a whole year ago and at first it was great I loved it but now it seems it's not brewing right and alot of water is coming out making my coffee watery. I'm confused as to why this started happenning.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2015
Thank you for taking the time to provide your feedback regarding your Black + Decker CM618. We are sorry to hear about the issues you've experienced with the results your coffee maker has been delivering. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Auto shut off is great
on December 28, 2015
Posted by: Hyegirl
from California
Gender:Female
This is the second B&D coffeemaker I've bought. Mine you, the Brew N Go still works perfectly, but my cm618 is even more compact and travels every where with me. As I order Gevalia coffee, I prefer to make my own coffee each morning. When I make coffee, I usually make two cups. This coffeemaker makes 2 cups, therefore, you need to put in two scoops of coffee so it will brew the perfect cup. They are both very goof products.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Excellent product. I use it daily.
on March 19, 2017
Posted by: Mike W
from Gainesville, VA
Gender:Male
I bought this a few years ago to replace a much older B&D model (a "water fill to the top" with coffee basket under the tank, where the basket was worn out). This model ran flawlessly up to a few months ago. Now I have to re-start it once or twice to complete my coffee. The cup it comes with gets cold too fast so I bought a Thermos(RT) model H1005 that exactly fits the coffee maker. From what I can see, there must be a build up of "stuff" from hard water that is causing the need to restart lately. I am not sure what can be used to clean that out. I tried 10:1 water and vinegar and 10:1 bleach. Nojoy.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 20, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear your coffee maker recently stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Defective.
on March 29, 2017
Posted by: ALK44
from Wisconsin, United States
Gender:Female
I'm bummed - I had one of these for years and it worked great!! I used it everyday so I was surprised it lasted as long as it did. Once that one stopped working, I got a new one. I've only had it for a few months and it never brews a full cup of coffee!! Ever! I'm very disappointed - I wish I had my old trusty coffee maker back.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM618. I’m sorry to hear that your coffee maker has not been brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com