Customer reviews from homedics.com
HoMedics - SoundSpa Sound Machine
Average customer rating
3.9
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
71
4 Stars
10
3 Stars
7
2 Stars
8
1 Star
21
78%of customers recommend this product.
(
76 out of
98)
Customer Reviews for HoMedics - SoundSpa Sound Machine
Customer Rating
2
White noise is not pure
on August 19, 2022
Posted by: CarlosQ
from PA
Length of ownership:1 month
We bought it for the white noise but after playing it for a long time you can detect a pattern in the background like a squeaky machine that bothers you all night!
Response from homedics.comBy Consumer Relations, August 22, 2022
Thank you for the review.
We take our consumers feedback seriously, we will be sure to pass your comments along to our product team! If you have any questions or need assistance with your SoundSpa, please contact us at 1-800-466-3342. Our hours are 8:30 a.m. to 5:00 p.m. Eastern Time. Or email us directly at cservice@homedics.com
We take our consumers feedback seriously, we will be sure to pass your comments along to our product team! If you have any questions or need assistance with your SoundSpa, please contact us at 1-800-466-3342. Our hours are 8:30 a.m. to 5:00 p.m. Eastern Time. Or email us directly at cservice@homedics.com
Written by a customer while visiting homedics.com
Posted by: MTnorth
Length of ownership:1 month
Verified Purchase:Yes
This works but sound has a lot of static. The AC cord did not work, but batteries work fine. The green light is quite annoying so you need to find something to cover it up.
Written by a customer while visiting homedics.com
Posted by: Rainless
Length of ownership:1 month
Verified Purchase:Yes
The rain doesn’t sound like rain. Too much mechanical sound.
Written by a customer while visiting homedics.com
Customer Rating
1
Not great
on June 8, 2024
Posted by: Court557
from St. Louis
Length of ownership:1 month
The sound is not very loud! We had the same machine for four years and it’s amazing. We bought another one for our baby and it is very loud. Four feet from our bed and you can hardly hear it. Very disappointed!
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, August 16, 2024
Thank you for your feedback. We’re sorry to hear that the sound level of the new unit didn’t meet your expectations, especially since you had such a positive experience with your previous machine. We understand how important it is for this product to perform well, especially for your baby.
Please reach out to our consumer relations support team at 1-800-466-3342 so we can troubleshoot the issue or discuss possible solutions.
Please reach out to our consumer relations support team at 1-800-466-3342 so we can troubleshoot the issue or discuss possible solutions.
Written by a customer while visiting homedics.com
Customer Rating
1
Broke after 1 month
on July 9, 2024
Posted by: Sammyb
Length of ownership:1 month
It stopped working after less than one month. I use it a couple times a week for sleep and all of a sudden it just completely stopped making any noise.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, August 16, 2024
Thank you for sharing your experience. We’re sorry to hear that the product stopped working after just a few weeks of use. We understand how disappointing it is when something you rely on for a good night’s sleep suddenly stops functioning.
Please reach out to our consumer relations support team at 1-800-466-3342 so we can assist you with troubleshooting or arrange for a replacement if needed.
Please reach out to our consumer relations support team at 1-800-466-3342 so we can assist you with troubleshooting or arrange for a replacement if needed.
Written by a customer while visiting homedics.com
Posted by: Doesntwork111
Verified Purchase:Yes
It’s already not working I’d like my money back it’s been awful
Response from homedics.comBy Consumer Relations, November 18, 2024
Thank you for reaching out and sharing your experience with the SoundSpa® Sound Machine (Product ID: SS-2000). We're sorry to hear about the issues you've encountered and understand your frustration.
To process your refund, we kindly ask that you return the product to the original place of purchase, along with your receipt as proof of purchase. The retailer should be able to assist you further.
To process your refund, we kindly ask that you return the product to the original place of purchase, along with your receipt as proof of purchase. The retailer should be able to assist you further.
Written by a customer while visiting homedics.com
Posted by: relax connie
from Los Angeles, CA
Verified Purchase:Yes
This little guy doesnt necessarily comes with all the bells and whistles, but out of all the machines I have bought and tried, this one has the best ocean waves. Ever since diacivering it at my acupuncturist's office, I've looked for it and it hasn't disappointed me. Based on my warch, since using it, I've found my sleep to be better than before. Highly recommend it. Ligthweight, easy to use and effective.
I would recommend this to a friend!
Written by a customer while visiting homedics.com
Posted by: El mel
from CA
Verified Purchase:Yes
This little machine works well without any annoying side sounds. It is smooth and soothing and has many adjustments so you can set it to your likes. I bought several more after initially try one out.
I would recommend this to a friend!
Written by a customer while visiting homedics.com