Customer reviews from brother-usa.com
Brother - MFC-J6720DW Wireless All-In-One Printer - Gray
Average customer rating
3.7
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
38
4 Stars
18
3 Stars
9
2 Stars
6
1 Star
14
70%of customers recommend this product.
(
58 out of
83)
Customer Reviews for Brother - MFC-J6720DW Wireless All-In-One Printer - Gray
Customer Rating
1
Lousy Printer
on August 25, 2016
Posted by: Anonymous
from Wythe County, VA, United States
I purchased the J6720DW printer because it is a 11x17 scanner/copier/printer. I print a lot of color posters on hi quality, heavy stock. The printer is useless for me as it can only print 20-24lb copy paper in the 11x17 mode. I think it will take photo paper in the 8.5x11 size but the bigger size won't even feed. I guess I bought a real dud. First Brother printer I've had in years. Will be the last.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
MFC-J6720DW - A Good Purchase
on June 27, 2014
Posted by: ChipsNChips
from Beaumont, Texas
I wanted several features in a new printer. Large format printing (11" x 17") with minimum borders was a must as I do engineering drawings. Also two sided printing, ability to print on label stock and card stock, copying, and faxing. The yearly ink costs for my old printer was really excessive so lower ink cost was also a must. This printer seems to meet them all and then some.
With two paper trays that each hold an inch high stack of paper, up to the 11 x 17 size, paper loading should be much less frequent. And the rear, manual feed slot is excellent for thicker stock, like card stock or labels because it has a straight paper path through the machine so die cut labels should not be stripped off. I have seen some reviews that criticized the rear position of this manual feed slot, but the rear position actually is the best place for it due to the ability to feed die cut label stock or other heavy stock because it avoids the necessity of making a "U" turn inside the machine as would be necessary with a front, manual feed slot. As I said above, a "U" turn like this tends to strip labels off their backing sheet. I have fought this problem in other printers and it is no fun taking the printer apart to remove all those stripped labels from the various parts of the paper path. Brother should point this out as the great feature it is in their sales literature.
The 11 x 17 scanner is a real bonus feature and will allow me to scan and copy drawings and other technical documents in that larger size. I am already scanning record album covers for inclusion in my digital music collection. This is a great feature.
Installation was a bit lengthy and I did make an initial mistake, but Brother tech assistance was quite helpful and I now have it installed on four computers; 3 Windows 7 and an older, Windows XP system. That initial mistake was easily rectified by just running through the installation disk a second time and had I just known that, I would not have had to call Brother. I actually did so in an abundance of caution.
I print a fair amount of color photos and I was concerned about the quality of photo prints. I tried some photos on plain paper and the results were disappointing. But then, they were similar to what my old printer produced on plain paper, perhaps just a bit lower in contrast. The Brother printer driver software does allow some very sophisticated adjustments to the photo quality and I did play with it a bit. But I then tried to use some photo type paper and the results were just excellent on the first try. The paper I used was not the Brother brand so I can only assume that the results will be as good or better with their, recommended paper.
I have seen reviews of this printer that critiqued the noise level. I noticed in the set-ups that there is a quiet mode that you can select, but I did not as I wanted to see just how noisy it was. While it may not be the quietest printer that I have ever used, it is FAR from the noisiest. I would place it in the average category in this respect. I have mine installed at the left side of my desk, on a separate printer stand so it is about an arm's length away. I can reach the touch screen with my left hand without shifting my position. I find that the sound level is entirely satisfactory, in spite of this close proximity. I have to wonder if those critical reviews were perhaps written by employees of other printer companies.
The black and white prints on standard paper are a little low in contrast. Not to the point of being unacceptable and I probably would not have noticed it if I did not have my older printer to compare them to. One suggestion for improvement would be to make the black ink a bit darker. Unless that would mess up the excellent photo printing capability.
Another small disappointment is the speed of producing prints. After reading the specifications, I really expected faster operation. For plain, black text, in Normal mode, the first page takes about 20 seconds to start printing, but subsequent pages are somewhat faster, perhaps 15 seconds each. I am sure that the manufacturer developed standards for rating the speed of producing prints are written in their favor, but it would be better to do this spec. in a more realistic manner.
Overall this is an excellent printer and a great value for the price. I would not hesitate to recommend it to anyone interested in a printer of it's general capability.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Very Disappointed
on July 17, 2014
Posted by: SCLAY820
from Virginia
I researched many all-in-one machines before purchasing this one. I purchased it based on other reviews and it seemed to fir my needs. It has some really impressive features but mine gives me an error message after every page I print saying to "reload paper tray" I also have issues with the manual feed slot, it takes 2-3 tries before the printer recognizes there is paper in the slot. Very frustrating when you are trying to be productive. All other features seem to work OK, I am let down on the quality of color copies.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
If you power it off that's the end of it. - Junk
on January 19, 2015
Posted by: Evolution
from Kenilworth, NJ
The first printer lasted about 6 months until I powered it off one night. Wouldn't turn on again.
Brother exchanged it for a refurbished machine. The 2nd machine worked for about two weeks when I had to turn it off and unplug it so I could move it. When I plugged it back in the display will come on and say "Shutting Down, all functions will be disabled". Will not power on now. Same as the first unit. I guess I'll have to buy an HP now.
Brother exchanged it for a refurbished machine. The 2nd machine worked for about two weeks when I had to turn it off and unplug it so I could move it. When I plugged it back in the display will come on and say "Shutting Down, all functions will be disabled". Will not power on now. Same as the first unit. I guess I'll have to buy an HP now.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Below Expectation
on December 21, 2013
Posted by: BrotherLedger
from Atlanta, GA
The Brother MFC-J6720DW performance is below my expectation compared to other Brother printers I have now and have had before. I purchased this printer because of the ledger size capability, but unfortunately the color print quality is grossly poor. I returned the first one got after several technical support on it failed to improve the quality. The replacement I got back is the same without improvement. I guess the problem is the ink cartridge quality. I will be returning this for a possible refund for another machine that can serve me better.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Really GreatPurchase
on March 31, 2015
Posted by: Peejay5109
from Norristown, PA
I've always loved Brothers products. all my supers use them.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
fair
on August 31, 2015
Posted by: Dewdrop
good product very poor support. No one in support seems to really no anything
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Fast and Easy
on June 1, 2015
Posted by: KittyNewBrother
from Albany, GA
I have mostly been very pleased with my new brother printer. The only thing I have been displeased about is the colored copies are very dull and light. It has been this way since I put in the ink cartridges that came with the unit. I am hoping the color aspect will get better the next time I put in new cartridges.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com