Customer reviews from whirlpool.com
Whirlpool - 21.7 Cu. Ft. Chest Freezer - White
Average customer rating
4.6
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
33
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
0
95%of customers recommend this product.
(
42 out of
44)
Customer Reviews for Whirlpool - 21.7 Cu. Ft. Chest Freezer - White
Customer Rating
2
bad design
on August 9, 2019
Posted by: Lab Lady
from South Dakota
Gender:Female
Let me start with the good points: The freezer works well and quietly. It cooled down to temp quickly and we were able to load it in under 3 hours from startup. Other than that, I am so disappointed with this freezer! I have a Whirlpool range, microwave, and refrigerator/ freezer and they all have great design and features so was quite surprised that this appliance is such a real let-down. It was purchased to replace a Kenmore that served us for 29 years, but began to struggle to maintain temperature. Since I knew that Whirlpool was actually the builder of the Kenmore freezer, I just assumed that it would have the same great design, if not better, of interior features. Boy, was I ever wrong and felt instant regret when opening the lid after delivery!!! My Kenmore had 5 baskets plus 1 that we pressed into use from the freezer that it replaced. Some were made to ride on the top inside lip and the others slid along a small rail that was halfway down the walls of the freezer. This made access to the items inside and organization so easy. In contrast this unit came with 2 baskets that slide along the inside lip and 2 small baskets that just sit loose inside and are really of no use. After loading it, both my husband and I thought our new freezer seemed smaller than our old one even though it had the same cubic feet and felt that it was all due to the lack of a good basket system. Items are so much harder to access in this freezer and I grumble every time I have to retrieve something out of it. My advice to the Whirlpool company is to find a better design engineer for your freezer units!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, August 9, 2019
Hey Lab Lady! At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-253-1301, or via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Was replaced within a month.
on May 23, 2016
Posted by: Had a spare freezer thank heavens.
from Bossier City, LA
Nine months after purchasing a new chest freezer it went out. A serviceman was sent out the next week. Part was ordered. This took just over another week. Then he came and said it was beyond repair. He turned in a report to Whirlpool. Within a couple days a lady called and scheduled sending another freezer. This also took a week and a half to arrive. If you had somewhere else to store your frozen items it wasn't so bad. If you didn't then you had to figure something out for a month. It was replaced and the old one was hauled away. None of the parties were difficult to deal with.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of room,
on May 31, 2016
Posted by: Anonymous
from pittsburgh, Pa
[This review was collected as part of a promotion.] Bought freezer out of desperation...old one died,and was afraid a newer freezer wouldn't hold all that the old one did. But it held it all and with room to spare. Much quieter than our old one. Works like a gem.Only thing better on the old one was metal baskets. Not sure the plastic ones with the new freezer will last as long...time will tell.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect for the Job!
on September 21, 2015
Posted by: Steve the Subsister
from Kodiak, Alaska
I have had the freezer on line for about two months and it is just what I needed. I live in Alaska and meat and produce arrive in large quantities! I dropped two hundred pounds of Sockeye Salmon fillets and another 100 pounds of vegetables and wild berries into the freezer and it hasn't missed a lick! We are closer to being ready for winter. Lots of room and runs COLD!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good replacement for older chest freezer
on February 23, 2018
Posted by: Rosrob
from Winnipeg MB
Gender:Female
[This review was collected as part of a promotion.] This freezer replaced a very old chest freezer. So far I am very pleased. This freezer is quite a bit longer, as a result the depth is shallower. It is therefore much easier to reach food in the bottom. The 4 baskets make for better organization of the food. I really like the drain at the bottom which will make defrosting and cleaning much easier. Having a bright light is also quite convenient.
I would recommend this to a friend!
Response from whirlpool.comBy Social Care, March 9, 2018
Hi there, we really appreciate you taking the time to write a review. Glad to hear that your freezer is working out well for you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works as expected
on September 9, 2018
Posted by: nancy53
from Allendale, MI
Gender:Female
[This review was collected as part of a promotion.] We bought this to replace our old freezer that was about 25 years old. So nice that the lid doesn't fall down on my head every time I open it! I still wish Whirlpool would design a chest freezer that still had the top lid, but had pull out drawers from the outside, so that you can reach food at the bottom easier. Still waiting for that!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Freezer - Poor Fitting Baskets
on November 19, 2018
Posted by: Joe216
from FL
Gender:Male
I have had this Whirlpool 22cf chest freezer for several years and it works great. I don't go into it much and there is no ice inside. The only problem I have, and it can be a real pain, is the baskets fall into the freezer very easily. They don't take very much weight and the tabs on the ends that hold it in place are no long enough. When you load the basket, one side will fall down and jam into the freezer. After unloading the basket and working it loose, you can get pretty frustrated when you figure out the baskets are mostly useless. I like the alarm, though I can't hear it, due to the very high pitch, others can. What good is a power light if something else is wrong? The low temp warning could save your food and $$. Wish they made a larger size.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Thanks for offering this generous size.
on September 16, 2015
Posted by: Moniker Bread
from Southern California
Although the first unit we received had problems that repair technicians were unable to solve, Whirlpool sent us a replacement unit that has been working very well. This is a great size and a quiet, efficient use of the space. Controls are not in a convenient location, but once set, access is not important.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com