Customer reviews from geappliances.com
GE - Profile 23.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4
(274 Reviews)
Rating breakdown 274 reviews
5 Stars
141
4 Stars
61
3 Stars
33
2 Stars
20
1 Star
19
76%of customers recommend this product.
(
201 out of
266)
Customer Reviews for GE - Profile 23.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Another Typical GE-era (pre-2015) Appliance
on August 17, 2018
Posted by: Unhappy Rod
from Louisville KY
We bought this refrigerator as a replacement for another GE refrigerator that did not work properly from the day it was delivered until we finally grew tired of paying for service calls that did not fix the problems. The performance of this refrigerator has been only marginally better than the previous one, our latest problem being an ice maker that will not shut off, causing the ice tray to overflow cubes down into the bottom area of the refrigerator where they melt causing water damage to our hardwood floors.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Pretty but defective
on September 23, 2019
Posted by: Suebett
from Philadelphia PA
There is an intermittent high pitched sound and the freezer compartment gets a sheet of ice in the bottom causing water to eventually spill out onto the floor.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 24, 2019
Hello Suebett - Thanks for your review. We're sorry to hear of this situation. It sounds like your refrigerator may have a restricted drain tube. For more information please take a look at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19365
Service appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thanks for your feedback.
Service appointments may be scheduled by calling GE Service at 1-800-432-2737 or online at: http://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues
on May 6, 2020
Posted by: NZ01
from Silver Spring, MD
A fan was replaced under warranty due to excessive noise. Soon after the warranty expired, the water/ice dispenser malfunctioned, it wouldn’t stop dispensing once the container is no longer pressing against the plate. After 4 years the water line started to leak. In the 5th year the refrigerator section is not cooling. The freezer is still working. A total disappointment.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
compressor died after 6 years!
on July 19, 2021
Posted by: spearhead52
from Port Washington NY
Product looks good but the quality has a lot to be desired.
Within the 6 years, had to replace an evaporative fan motor, the evaporation drain got clogged due to poor design and flooded the floor, and now the compressor died. Since it is a sealed system, it is too expensive to repair.
Within the 6 years, had to replace an evaporative fan motor, the evaporation drain got clogged due to poor design and flooded the floor, and now the compressor died. Since it is a sealed system, it is too expensive to repair.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 20, 2021
Hello, thank you for your review. We are very sorry that your refrigerator required multiple service appointments over the course of its lifespan. Our appliances are built to last and this is not something we would expect to hear and understand how frustrating this must be. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolute garbage
on February 27, 2022
Posted by: DCD01
Nothing but problems. Do not buy GE products as they are junk.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, March 1, 2022
Hi there - Thanks for posting a review. So sorry to hear that you aren't pleased with your refrigerator and its quality. We truly do apologize for any inconvenience this may have caused. Please know that we're always happy to help if any questions or concerns come up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Our first unit's cooling system broke within 3 weeks
on August 5, 2013
Posted by: CinVirginia
from Virginia
[This review was collected as part of a promotion.] Our first unit's cooling system broken within 3 weeks. We had someone come to repair it 3 times and are now replacing it with a new unit from the vendor. The look is fantastic but the LCD display is different than what we expected. It was not clear from the description that the counter-depth version had limited LCD features and no USB plug port while only the full-sized version had these features. We are hoping for a properly working unit once this one is replaced.
No, I would not recommend this to a friend.
Performance
1
Quality
2
Features
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Wonderful Fridge!!!
on August 19, 2013
Posted by: kari2013
from Brentwood, TN
We did extensive research before we bought our fridge, and this GE model has all the features that we were interested in having. It looks great in our kitchen! The counter depth option makes it look very custom. As a mom, I absolutely adore being able to upload photos to the fridge! I love being able to see my kids pictures when I get a glass of water. The fridge holds a TON of food despite it being counter depth. GE was very clever with the storage on door, and I find it very useful space. I also love that the water filter is in the door and doesn't take up valuable fridge space. The freezer space is also very easy to organize with the 3 different drawers. The only negative thing that I could say is it is quite a bit louder than our old fridge; however, we have gotten used to it, and don't notice the noise anymore. Would definitely recommend this fridge!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Smart and Sleek
on August 27, 2013
Posted by: osucakes
from Milwaukee, WI
we purchased this product recently and we are already impressed with the technology and features this fridge has to offer...it is beautiful! We love that you can download 90 photos and they will slideshow on the screen- who needs photos on a refrigerator when you can have this awesome feature!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com