Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy
on February 5, 2014
Posted by: DarcyMarie
Again this year it was easy to complete the Q&A to complete the taxes. I enjoy using Turbo Tax because it is easy to use and understand. And I am not a computer genius by any stretch.
What's great about it: Straight forward. Answer each question and it's completely very quickly.
What's not so great: None that I found.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Consistently good but a slight dip this year
on February 5, 2014
Posted by: BillNav
Been using TT for very long time, early 90's if I recall correctly. This year was slightly different with 3 minor annoyances. First, for some reason it got my employer ID messed up despite it not changing in years and being correctly identified on the W-2 and last year's 1040 (digital). Second, it did not calculate my Ohio school tax correctly. TT ignored the amount of tax already paid, which was in the appropriate block on the W-2. Had to fat finger the value in on the actual digital tax form page. And finally, the one step save a copy of the app and tax data on a single CD function was completely gone this year. Despite these annoyances TT still remains a good way to get taxes done quickly.
What's great about it: Ease of yearly import
What's not so great: 3 annoyances this year, see review
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 3013
on February 5, 2014
Posted by: OldOR
You get better every year. Would not use any other program even if free. I have a BSBA (act).
What's great about it: Was easy and collected ever thing
What's not so great: Did not have any problems.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 5, 2014
Posted by: You2Who
I appreciate the update section which allowed me to accurately complete my return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!
on February 5, 2014
Posted by: enlitener
Cherry (tech support agent) help me find error which caused state to reject efile return. We fixed it and refiled. She was very though and polite.
What's great about it: Quick, thorough, fast
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 5, 2014
Posted by: SarahMoon
Really appreciate Turbo Tax helping me file my taxes in a safe, fast, and affordable manner. One thing less to worry about.
What's great about it: Fast, affordable, easy to understand.
What's not so great: None.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem solved in time
on February 5, 2014
Posted by: MTKathy
Everything went very smoothly through TurboTax until the review. It didn't like the fact that we received unemployment compensation-and then repaid it in the same year. A zero on line 19 of the 1040 form just upset everything. It took just over 3 hours on the phone with 3 representatives from Intuit and they were able to get everything straightened out & I could efile the Federal & State returns. A long time on the phone-but they corrected the problem for me. Very nice, helpful people at Intuit.
What's great about it: TurboTax walks you through all categories
What's not so great: TurboTax had an issue with unemployment compensation received & repaid
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax filing easy
on February 5, 2014
Posted by: sleddog
Great experience
What's great about it: great outline and guidance
What's not so great: Electronic Filing Fee
Written by a customer while visiting turbotax.intuit.com