Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Good Experience
on October 15, 2014
Posted by: brep
As stated above, I could not change the name of the organization even after reading the Help section several times. I spent a good deal of time entering all of the donated items and I did not want to do this again. Also it took me longer to figure out how to use the donation section than I think was necessary.
All in all, I do like this software and wouldn't think of changing to another one!
What's great about it: Once I organized all files, I just entered my totals. Very painless..
What's not so great: Entered the incorrect name on a donation. Couldn't change name!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Consistent Service
on October 15, 2014
Posted by: maximkat
Used 3 yrs, first 2 pretty easy, this year very challenging. Had to restart several times due to program glitches and ended up paying twice. Hope to get a refund. Not sure I will trust next year...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
11:43 pm, October 15th
on October 15, 2014
Posted by: Kluger2
So, here it is, nearly midnight of the due date after filing an extension. Soooo tedious doing taxes regular years, but this year was new and exciting. Lost a job. Cashed out a bunch of stock options. Sold other stocks with no cash basis reported. Found medical insurance. Refinanced the house. Sought a job. Got another job. Started consulting too. "Kid" went to college. Maybe novelty keeps us young, but I'm so grateful to have TurboTax walk me through the basics, and ramp up through the not-so-basics. My brain hurts, but taxes are done for another year. Yay! Now, on to raking leaves ...
What's great about it: Remembers basic info, Has great help links, Walks me through
What's not so great: Still a little buggy, FAQs could be consolidated in "Ask" results
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Jim H
on October 16, 2014
Posted by: BigBoze
I have been using Turbo Tax since it was first released abd I have never been dissapointrd
What's great about it: Rasy to use and accurate
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on October 16, 2014
Posted by: DaJaMo
Overall I love the product but there are a few aspects that are not very user friendly like the one noted above.
What's great about it: I like the step by step guiding and Its deductible
What's not so great: Couldnt get our of educaiton credits. system kept wanting me to complete the T1098 form there was no way to get out
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on October 17, 2014
Posted by: JLH67
Consistently user friendly excellent product and price. Have used every year since about 1997.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Less Stress As Usual
on October 18, 2014
Posted by: JeannieKarl
We've used Turbo Tax for several years and have had much success with it. Every year it gets easier and easier to use.
What's great about it: Easy to navigate through with easy to understand discriptions
What's not so great: I would like to see how much of the sections I've completed and how much more there is to do (page or number count)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not as helpful as it should be
on October 19, 2014
Posted by: johnfromtexas2
in one of the forms related to business expenses/use of home, it offers to copy mortgage interest from a worksheet, but not real estate taxes
What's not so great: doesn't find info that has already been entered
Written by a customer while visiting turbotax.intuit.com