Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Big Help on the State Taxes
on August 24, 2014
Posted by: DIYTaxPreparer
I haven't used the state version before and it was very helpful to have the automatic conversion and transfer of information from Federal to State.
What's great about it: Helped me accurately account for multi-state income
What's not so great: fairly intutitive but could use more of the previous year's data pre-populated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tabular data is inconvenient
on August 24, 2014
Posted by: blaisegassend
For the most part Turbo Tax does a great job. My main gripe is when there is tabular data to enter such as a bunch of dividend reports, a bunch of foreign accounts to declare, etc. In that case I would much rather have an excel-like view where I can view and edit all the information from one place. For declaring foreign accounts the process is particularly error prone and tedious the way things currently are.
What's great about it: Common situations are really easy
What's not so great: International stuff is significantly less polished
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2014 review
on August 24, 2014
Posted by: woodsyowl
Pretty good. Seems there's always a hang up though each year. Not too bad this year.
What's great about it: fairly easy to use
What's not so great: wouldn't download state files. Had to mess with ti to get it to do it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
VISUALLY IMPAIRED
on August 25, 2014
Posted by: GLBORTY
THOSE OF US WHO HAVE DETERIORATING EYESIGHT HAVE DIFFICULTY WITH THE LIGHT BLUE NOTATIONS AND ACTION BUTTONS.
PLEASE PICK A COLOR WITH MORE CONTRAST.
PLEASE PICK A COLOR WITH MORE CONTRAST.
What's not so great: POOR COLOR SELECTION
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Customer Service rocks
on August 25, 2014
Posted by: geminizgal
I was having some problems with the Freedom Edition finishing up my return after it I had made it to the end and it was time to file. That in itself was frustrating, however, after calling support, the service provided to me was so very helpful and customer satisfaction oriented that it was a completely positive experience. Thank you for putting customer service so high on the list.
What's great about it: Friendly, Helpful, and Professional Service
What's not so great: Having to call in the first place
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on August 26, 2014
Posted by: shellsea
I did my daughters taxes along with my own I thought I was to receive 1 free filing for California state and had to pay for both what's up with that ? Also you need to make it easier to transfer the prior years taxes I had to go from scratch, what a long process!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Like Butter on a Hot Knife
on August 26, 2014
Posted by: ElaineUnica
This is my second time using TurboTax. The first time, was many years ago and I was quite nervous and didn't enjoy the process. It took me over 10 hours! Today, it took me less than half that time, and I really felt as though I had nothing to be concerned about. The questions were easy to understand and very thorough. I also learned some things - like, this year, when I make item donations, I should itemize them for myself for a more accurate accounting on next years taxes.
I did it myself, AND I have peace of mind!
What's great about it: The whole process was in standard English
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on August 26, 2014
Posted by: KenBxxxxxxx
Very good and thorough software. But there's one problem that has repeated itself year after year. Many entries do not stick. I return to them, and the answer has either changed or is gone entirely. I've reported this problem before but it never gets fixed. Maybe this year it'll get fixed.
Written by a customer while visiting turbotax.intuit.com