Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Form 3520
on April 25, 2014
Posted by: Barbintucson
Would like Form 3520 to be supported by TurboTax so that we can prepare and keep all tax records together.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 25, 2014
Posted by: Destinynth
Very good and have used it for many years and plan to for many more.
What's great about it: Very easy to use and has good explanations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent product
on April 25, 2014
Posted by: rickhuffman
The interview process is very easy to follow. The update process is very quick. I am extremely satisfied with the software.
What's great about it: Ease of use and e filling, Quick, affordable
What's not so great: Seems to get more expensive every year, but still affordable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfaction and Ease of Filing
on April 25, 2014
Posted by: nonameptcplanot
Overall good experience filing with Turbo Tax. Would recommend it to first time filers.
What's great about it: Questions and prompts to consider when working on worksheets
What's not so great: Filed for first time - a bit hard to follow at times
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Didn't file my return on time
on April 25, 2014
Posted by: dmajerovitz
My BIG complaint is that I filed my taxes and my son's taxes but only my son's were submitted. I only discovered this when he got a refund check today and I wondered why we had not gotten ours, which was filed first. I went back to the program and saw 'was not printed or filed' even though I had a printed copy, a saved PDF, and had hit the file button. Granted I should have realized the email did not come through but I got several for his taxes and misinterpreted. Now we probably owe penalties.
A second issue with Turbotax is with the help. For more complex things, it refers you to the IRS publications which are not always clear. It would be better if explanations were offered so it could be totally self sufficient. It also does not compute the review of the Alternative Minimum Tax for you, which doesn't make sense to me. Why would I have to re-enter things and re-do the prior year's tax for just this one form, when the program used that data already for all the rest of the forms and calculations?
What's great about it: Easy to use. Reasonable price.
What's not so great: Only filed one of two returns and didn't give a warning. Some sections confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on April 25, 2014
Posted by: MyMarian1
Suggest a clearer "print for your files" and "print for mailing" at the end. Either I did not see these buttons or they were not clearly indicated. I have been using Turbo Tax for over 30 years.
What's great about it: Easy to understand questions and I like to watch my refund climb as I go.
What's not so great: This year I had problems getting the printouts that I wanted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
YOU GOT ME AUDITED
on April 25, 2014
Posted by: Bucky1959
I had investment income from my rentals, Turbo Tax gave me Earned Income Credit for my child, I was audited, no EIC, now I owe IRS $1255.00 What a terrible surprise, why didnt your program warn me I could only have $3,300. in investment income?????
What's not so great: Your program did not pickup my investment income as non EIC
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Best!
on April 25, 2014
Posted by: trips3
I was absolutely sick about doing my taxes. I found this Turbo Tax product to be concise, not painful, and I feel confident there are no mistakes. Great product! I will NEVER go back to an agency to do my taxes.
What's great about it: Simple and absolutely thorough.
What's not so great: none
Written by a customer while visiting turbotax.intuit.com