Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
A Piece of Cake
on April 14, 2014
Posted by: WALinda
The government should have hired Intuit for Obamacare. Not only would the process have been easy, it would have been fast and accurate. I've used TurboTax for more years than I care to remember and I've never had any problems.
What's great about it: Easy to anwer questions; good explanations
What's not so great: Didn't like the updates at the end
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Almost waited too long
on April 14, 2014
Posted by: 1863Berdan
Moved to different state mid-year, State Income Tax in one, not in other. Easy to file both Fed and State returns. Used TurboTax last 4 years, will continue.
What's great about it: Quick, complete, easy to understand
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I'm suggesting an improvement....
on April 14, 2014
Posted by: 4YourEyesOnly
Also (this is a bigger deal): I had to do a Form 4852 (Substitute for Form W-2). On lines 9 & 10, it was annoying to get to the end of a line of the Continuation Statement and have to hit <enter> to go to a following line of the statement.
Then, when I went back the next day to check what I had written, I didn't see anything, so re-entered what I remembered of what I'd written the night before. When I later printed form 4852, somehow I had 3 different versions of my answer. So lines 9&10 need to be improved, made less clumsy for the user.
What's great about it: It was really easy to work through, but...
What's not so great: ...the up & down arrows on my keyboard usually didn't work.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Just satisfied
on April 14, 2014
Posted by: married97
My computer crashed and I lost everything, including Turbo Tax. They didn't recognize me and I needed their help with my prior tax year to help with the current one. This year was important since it was the first year I did not use the qualifying widower credit but my sons were still 16 for most of the year. I am not happy with my return, I think I paid more than I should have but couldn't pay for 'assistance'. Don't think I will use Turbo Tax again until I am older and have no deductions.
What's great about it: Used Turbo tax for years
What's not so great: Could not access or answer questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013 - Great Program
on April 14, 2014
Posted by: TheSaint0108
Have used Turbo Tax for many years. It is a great product and extremely easy to use, as well as tremendously accurate. I have never been audited since I started using TT!
What's great about it: Easy to use; easy help; accurate; accurary guarantee is great
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
my first time
on April 14, 2014
Posted by: Elijah22
for my first time i was a little nervous expecially because these were official goverment pieces of paper that i could not mess up on but turbo tax made it extremely easy and helped me the whole way. got mine all done in maybe a hour or so
What's great about it: easy, fast, efficient
What's not so great: none except for the small fee i had to pay for filing my federal tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX 2013
on April 14, 2014
Posted by: dude33
AFTER AUDIT READY TO FILE LAST MINUT INFO REQUEST RELATED TO a 1099R
Why wasn't IT CAUGHT AT AUDIT?
Why wasn't IT CAUGHT AT AUDIT?
What's great about it: GOOD ENTRY AND FLOW
What's not so great: AFTER AUDIT READY TO FILE LASTMINUT REQUEST RELATED TO 1099R
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Deluxe, very disappointed!
on April 14, 2014
Posted by: McConsumer
One of two of my wife's W-2 was from Prudential reporting a third party sickpay as identified in Blocks 12 and 13. Because block 1 was empty, we cannot efile........ Really? I hope this isn't isolated to "Turbo Tax Only", but if it is.......... On top of that, I went back to check the online W-2 page, and it said "if none, leave blank"....and then the very next page it says "Box 1 is empty" and goes on to say "if the amount in box 1 of your W-2 is zero, enter zero" which directly contradicts itself. Then at the end, I find out that I cannot efile because I have a W-2 with a zero balance. Really? Disappointed, with pictures and video of how the program operated.
What's great about it: Polite Phone Representatives
What's not so great: Doesn't flow, has confusing pages and contradicts itself!!!
Written by a customer while visiting turbotax.intuit.com